Hi, I am A. Stevens here to help with your question!
I think the next thing to try is to perform a factory reset of the tablet.
Do you have a good backup of the information on it?
If you do, or you are not worried about losing the data on there, here is how you would reset the device.
How to Hard Reset Samsung Tablet?In order to hard reset your Samsung tablet, the steps given below must be followed:
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when iswitch on, using power & vol. up the tablet goes to my pin no. request only
Do you have a Pin number for your device?
So when you hold the power and volume up together, and it asks for the pin, did you enter it?
And then what happens?
it just went into its. usual mode with screensaver & saying settings have stopped
hm...how about try turning it off, then just hold volume up key until something happens
let me know if that is any different
nothing at all, do you want me to disable pin
Yes, give that a try first.
ok bear with me
No problem, I am standing by
After you disable the pin, also give the volume DOWN + power a try too
Different samsung tabs sometimes behave differently to the key combinations
having probs. removing pin
try to power off, then do volume down + power
to see if that will pull up the restore menu
at this time are you able to access the system settings?
could also try resetting through the menu if it is responsive.
ok will go into restore
do you mean backup & reset
Yes, that's correct.
if I do this I will lose data from memory, music, photos, other data, also all data on sd card
I don't want to lose all above
Could you create a backup using Kies?
will that store everything I have on memory & sd card?
But you could eject the SD card before you reset it
so that it is not affected
OK will do but will not be back until tomorrow will that be all ok I have the Account No.
Sure, just log in and reply here and I will reply ASAP.
ok bye for now
Any luck with the reset of your device?