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Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
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Texts wont send, but can make phone calls.

Resolved Question:

Texts won't send, but can make phone calls.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Kriptokrit replied 2 years ago.
Welcome and thanks for your question.
I'm Todd and I will be the expert working with you today to help resolve your problem.

What is the full brand and model name of your cell phone?
Who is your cell phone provider?
Regards,
Todd
Customer: replied 2 years ago.
Samsung galaxy 4 mini
Vodaphone
Expert:  Kriptokrit replied 2 years ago.
Hi Anne,
Thank you for your reply.
Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.
•ANSWER•
This kind of issue can be caused by wrong settings on your phone or your cell phone provider network. Let's check your phone to be sure it isn't something wrong on your end.
Reset your phone:
1. Turn off your phone
2. Remove battery and SIM card (if you have SIM card in your phone)
3. Wait 2 minutes
4. Replace SIM card and battery
5. Press and hold Power button for exactly 30 seconds
6. Test your phone
If that doesn't help, check the next setting on your phone.
1. From Home screen (or press Settings)
2. Press Messaging.
3. Press the Menu key.
4. Press Settings.
5. Press Message Centre.
6. Be sure that message center number is ***** It's +61415011501
7. Press OK.
8. Test your phone.
Try sending a TXT to yourself. If it's successful, we know you can send and receive, so the problem's probably not your phone.
If you’re on prepaid, make sure you've got credit. You can check your balance with a free call to 1512.
Please try all solutions (step by step) and let me know if that works. I'll be waiting for your reply.
If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.
Kind Regards,
Todd
Customer: replied 2 years ago.
Has worked. Thanks.
Expert:  Kriptokrit replied 2 years ago.
You're welcome Anne. I'm glad that I could help.
Please don't hesitate to ask if you need more information.
If you are satisfied with my personal service (my effort to help) please don't forget to rate my answer with GOOD SERVICE or EXCELLENT SERVICE, as this is the only way I get credited for helping you.
Thanks for using our service.
Best Regards,
Todd
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience: Over 6 years of experience in Electronics support service.
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