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Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1557
Experience:  I've owned android devices and tablets for years and understand how the work.
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i have no network for calls but ido have data on s4

Resolved Question:

i have no network for calls but ido have data on s4
Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

Could you tell me who your cell phone provider/carrier is?

A. Stevens :

You may want to get a new sim card programmed for your line.

A. Stevens :

I can definitely help you find the best way to do this.

Customer:

O2

A. Stevens :

Typically you can go to any O2 retailer to get a new sim card

A. Stevens :

Or you can also contact customer service over the phone to get a new one sent.

A. Stevens :

I think that the problem is with the SIM card and not the phone, especially since you have already done a reset.

Customer:

Is that all is required

A. Stevens :

It should resolve the problem.

A. Stevens :

When you say "Data is working"

A. Stevens :

you are using cellular data correct?

A. Stevens :

Not connected to WIFI network?

Customer:

Yes

A. Stevens :

OK then..also just to be sure...are you using prepaid ?

A. Stevens :

Maybe is it possible that you still have some data available on your account but no voice minutes?

Customer:

Pay and go

A. Stevens :

I see. Yes I would definitely contact O2 customer care.

A. Stevens :

They can let you know if maybe you have ran out of voice minutes on your account or if you just need a new SIM card.

A. Stevens :

Did you purchase the phone in a store?

Customer:

Yes

A. Stevens :

It may be the quickest thing to go in the store and have them look at your account.

A. Stevens :

That way if you need a new SIM they should be able to give you one right there.

Customer:

Ok

A. Stevens :

I hope I was able to help you today.
If you are satisfied with my answer, rating my answer with positive feedback with the smiley faces below would be greatly appreciated.
If you do have any additional questions please do feel free to post them here.
Thank you for using Just Answer! Have a Great Day!

Customer:

Thanks

A. Stevens :

If you are satisfied with my answer, rating my answer with positive feedback with the smiley faces below would be greatly appreciated.

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