Good morning to you. My name is ***** ***** I will help you today.
Has the Kindle been registered??
Or are you starting from scratch here?
You will also need WiFi. Do you have WiFi? Is the Kindle connected to it?
Are you having trouble typing on this page?
Starting from scratch I have WiFi. but I don't know how to connect it to WiFiHow do I register my paperwhite
Ok. So this is what we need to do: connect the Kindle to WiFi and establish a connection to the outside world, and then register the Kindle with Amazon so that you can purchase and download books.
The usual stumbling block here is your WiFi password.
Do you know it?
I have my WiFi password ***** when I try to imput the information it is regected
Ok, does that password ***** upper and lower case letters? If so, you have to type them in as such.
they are all in uppercace
Ok. Who provides your WiFi router? Your cable company?
Ok. And did they give you the WiFi password ***** is it written somewhere on the router?
the password ***** ***** in uppercase on the card I was given
Ok. I'm not sure how Sky does this but with routers you can have a 'password' that allows you to get into the router to configure it, and also a WiFi encryption key sometimes called a WEP or WPA key. Is that on the card also?
all that I have on this card is sky4815 the password ***** the pin number
Ok. So the password ***** ***** it. You could try the pin also but what I would do is remove power from the router for 60 seconds, then plug it back in and let it boot (about a minute) and then try again.
While waiting, hold down the power button on the Kindle for 40 secs and let it reset.
thanks very much I get my husband to do that for me as I am disabled. Thankyou for your help
Ok. I'll be here.