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A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1555
Experience:  I've owned android devices and tablets for years and understand how the work.
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my android box reads video plug in error as soon as i turn

Customer Question

my android box reads video plug in error as soon as i turn it on
Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

I need to get a little more information from you about the issue so that I can give you the best answer.

A. Stevens :

Could you tell me what the make and model of your Android box is? Also could you tell me what you are connecting it to? A TV?

A. Stevens :

Please let me know when you return, so that we can continue working on this question. I will respond as soon as possible when I see your reply.

Customer:

model no 1mx3 4.2 xbmc connected to tv

A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1555
Experience: I've owned android devices and tablets for years and understand how the work.
A. Stevens and other Android Devices Specialists are ready to help you
Expert:  A. Stevens replied 2 years ago.
I see, and the error is coming from the media player, not the TV, is that correct? Or does the TV say something like "no input" or "no source"?
Customer: replied 2 years ago.

tv is fine media problem

Expert:  A. Stevens replied 2 years ago.
Is this the exact model: http://www.aliexpress.com/item/HD-Media-Player-MX-Smart-TV-Box-MIDNIGHT-MX2-XBMC-Android-4-2-2-Internet-IPTV/931577373.html


Customer: replied 2 years ago.

yes correct model

Expert:  A. Stevens replied 2 years ago.
OK. You would want to try to manually reload the firmware on the device. You can do so with these steps:

Manual update (For Firmware 1.1.6 or below)
Place the Recovery.img, AML script, and 1.2.zip files and put them on an SD card via a computer.
Place the SD card into your MX2
Boot into recovery menu using the tooth pick method
The system will apply the update and then reboot
You should now be on firmware 1.2!


How to place the device in to recovery menu using toothpick method:

Toothpick Method Instructions:
Unplug the power to the box.
Using a toothpick or something similar, insert it into the back of the A/V port until you hear a slight click sound. (This is the hidden button in the A/V port and you should be able to feel the button depress)
Holding the button down in the A/V port, you will plug the box back into the power.
You should now be in recovery


1.2 Firmware download: http://matriserver.com/firmware/mx2/matricom_g18_1.2.zip

Recovery image download:
http://matriserver.com/firmware/mx2/full_package/1.2/recovery.img

AML Script download:
http://matriserver.com/firmware/mx2/full_package/1.2/factory_update_param.aml
Expert:  A. Stevens replied 2 years ago.
Here is a video tutorial in case you need some guidance:

https://www.youtube.com/watch?v=WP3rKWMmb9k

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