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A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1555
Experience:  I've owned android devices and tablets for years and understand how the work.
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Hi I have just had my galaxy s3 mini fixed and went to unlock

Resolved Question:

Hi I have just had my galaxy s3 mini fixed and went to unlock it with my password ***** its not unlocking how do I unlock it without resetting it and losing all my stuff thats on the phone thanks .
Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

Could you tell me, are you using the Pattern unlock or a numeric passcode?

A. Stevens :

Please let me know when you return, so that we can continue working on this question. I will respond as soon as possible when I see your reply.

Customer:

Hi am using numeric password

A. Stevens :

Were you syncing your device with your Google account?

Customer:

No I didn't .

A. Stevens :

Unfortunately the only way to unlock the device without the passcode is if you had been syncing with Google, which you could then enter your Google account.

A. Stevens :

Had you backed up your device anytime before the passcode got messed up?

A. Stevens :

The only option at this time would be to Factory reset the phone. But you could restore your data if you have a backup.

Customer:

Dame I didn't want to do that how do I do that factory reset

A. Stevens :

Press and hold VOLUME UP and Home(center) button
Press Power until the phone vibrate
Wait until you see the Android logo then release all the buttons.
Select Wipe data/Factory reset with VOLUME DOWN, press Power (right hand-side)
Select YES -- delete all user data with VOLUME DOWN and then press Power
After format, press Power again to reboot phone. (select reboot system now)

Customer:

Thanks for your help in this matter

A. Stevens :

No problem.

A. Stevens :

Sorry there wasn't a better solution, but at least after restoring you should be able to use your phone agian.

A. Stevens :

I hope I was able to help you today.
If you are satisfied with my answer, rating my answer with positive feedback with the smiley faces below would be greatly appreciated.
If you do have any additional questions please do feel free to post them here.
Thank you for using Just Answer! Have a Great Day!

Customer:

You were a help thanks mate

A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1555
Experience: I've owned android devices and tablets for years and understand how the work.
A. Stevens and other Android Devices Specialists are ready to help you

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