Hi, I am A. Stevens here to help with your question!
Depeding on where you had deleted it from, it may or may not be recoverable.
Did you delete it from your SD card? Or the phone internal memory?
Also, do you have your device syncing with your google account?
That may be one method of recovery.
I deleted from gallery whilst editing on a bus so finger bounced and all photos went.?
Are you syncing with your Google account?
Auto sync & background data on also google account
Do you see if photos were being synced?
I apologize I need to step away for just a moment, would you mind if I returned in about 30-45 minutes to continue to assist you?
Not sure what you mean all photos stored in gallery OK call back in hour regards David
Hi David -
Apologize for the delay.
Please let me know when you are avilabale and I can continue to assist you.
Hi yes we haven't solve anything yet?
Where are you?
If you take a look at your sync options
Do you know how to access the accounts and sync menu?
Settings >> Personal >> Accounts and Sync
There should be an option for "Sync Google Photos"
Let me know if you have had this on
Backgroud data also Auto sync Contacts Gmail picasa webweb albums app data sync calendar all switched ON.
That's a good sign
Do you know how to access picasa on your comouter?
If you sign in here to do see the photos you are looking for?
Yes Picasa on computer
When you open Picasa on your computer do you see any of the images?
No they were sample images
Are you certain that you are logged in to the same Google account that you were using on your phone?
I gave verification no displayed and sample photos came up. I'll try again
OK, please let me know.
Also may need to play with some settings on Picasa to show different albums
In case the view is maybe turned off
I have many files download on computer from phone but the lost ones not eveident
I'm sorry but I think that if they did not sync to your computer, they will not be recoverable.
I was hoping that we would be able to locate them through the sync.
I don't think so..sorry to tell you this.
Wish I had a better solution for you but unfortunately if they did not sync with Google then they have been lost.
I can give you some instructions on how to set up the Google sync
So that you can be sure it is syncing in the future correctly
the sync programmes selected which should it have been saved in
Did you check that "Auto Backup" setting?
Don't think I have photo app?
It's your photo gallery
I dont'n seem to have a menu in gallery the icon only displays the existing photos
You can tap your menu button with the gallery open
does that pull up anything?
Cant'n find it
You can hit the menu button (physical button) on your device
Do you mean application button?
no auto back listed
What options do you get?
Open that , then list the options
connected apsgames fitness ads android device mgr drive enable apps accont history
What do you get for "account"
in camera mode settings focus. flash etc but no auto back up
Hmm..quite strange..normaly its there
do you know what version of android is on your phone?
search history and location history
any other ideas
Let me have a look at some other settings
Do you know how to access the app store?
There is an app called "photosync"
That can help you sync your photos outside of the builtin google options
Checking storage total space 11.50 gb available space11.31gb also device memory space 1.58gb so there should have been sufficient storage
Yes, I don't think the storage was your problem.
The sync didn't happen for some reason.
The app I mentioned would be a better reliable solution then google sync
Plenty of storage space 1.58gb
Yes, I agree, you did have plenty of storage.
HI where are you
Yes, I am here.
Were you able to locate that app?
I only have Samsung app
in your experience have you ever solved this problem before
Only if the photos had been synced
Otherwise no, you cannot recover.
so sync one need to back up which dose not exist or at least I cant' find it
Yeah it seems your phone didn't sync for some reason.
So that's why I suggested using that other app.
in the data sync all sync's are enabled including sync app data so its a mystery. any other suggestions
I've seen some sync issues with the built in sync
Where at times it does not sync when it is supposed to
The app I suggested does have a manual sync option
so you can periodically force it to sync in case it did not for some reason
sometimes the internal sync does not work if the phone has a weak signal or no data connection
any other suggestions mr stevens
No, that's all I have for now.
Sorry I couldn't help you retreive your photos
But I hope that this doesn't happen again in the future
OK Thanks for trying
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