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Ask A. Stevens Your Own Question

A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1555
Experience:  I've owned android devices and tablets for years and understand how the work.
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Is it possible to retrieve photos accidentally deleted from

Customer Question

Is it possible to retrieve photos accidentally deleted from memory? regards ***** Galaxy 2 model GT-19100
Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

Depeding on where you had deleted it from, it may or may not be recoverable.

A. Stevens :

Did you delete it from your SD card? Or the phone internal memory?

A. Stevens :

Also, do you have your device syncing with your google account?

A. Stevens :

That may be one method of recovery.

JACUSTOMER-rngoa7w5- :

I deleted from gallery whilst editing on a bus so finger bounced and all photos went.?

A. Stevens :

Are you syncing with your Google account?

JACUSTOMER-rngoa7w5- :

Auto sync & background data on also google account

A. Stevens :

Do you see if photos were being synced?

A. Stevens :

I apologize I need to step away for just a moment, would you mind if I returned in about 30-45 minutes to continue to assist you?

JACUSTOMER-rngoa7w5- :

Not sure what you mean all photos stored in gallery OK call back in hour regards David

A. Stevens :

Hi David -

A. Stevens :

Apologize for the delay.

A. Stevens :

Please let me know when you are avilabale and I can continue to assist you.

JACUSTOMER-rngoa7w5- :

Hi yes we haven't solve anything yet?

JACUSTOMER-rngoa7w5- :

Where are you?

A. Stevens :

If you take a look at your sync options

JACUSTOMER-rngoa7w5- :

Any ideas?

A. Stevens :

Do you know how to access the accounts and sync menu?

A. Stevens :

Settings >> Personal >> Accounts and Sync

A. Stevens :

There should be an option for "Sync Google Photos"

A. Stevens :

Let me know if you have had this on

JACUSTOMER-rngoa7w5- :

Backgroud data also Auto sync Contacts Gmail picasa webweb albums app data sync calendar all switched ON.

A. Stevens :

That's a good sign

A. Stevens :

Do you know how to access picasa on your comouter?

A. Stevens :

computer*

A. Stevens :

If you sign in here to do see the photos you are looking for?

JACUSTOMER-rngoa7w5- :

Yes Picasa on computer

A. Stevens :

When you open Picasa on your computer do you see any of the images?

JACUSTOMER-rngoa7w5- :

No they were sample images

A. Stevens :

Are you certain that you are logged in to the same Google account that you were using on your phone?

JACUSTOMER-rngoa7w5- :

I gave verification no displayed and sample photos came up. I'll try again

A. Stevens :

OK, please let me know.

A. Stevens :

Also may need to play with some settings on Picasa to show different albums

A. Stevens :

In case the view is maybe turned off

JACUSTOMER-rngoa7w5- :

I have many files download on computer from phone but the lost ones not eveident

A. Stevens :

Hmm...

A. Stevens :

I'm sorry but I think that if they did not sync to your computer, they will not be recoverable.

JACUSTOMER-rngoa7w5- :

No luck?

A. Stevens :

I was hoping that we would be able to locate them through the sync.

A. Stevens :

I don't think so..sorry to tell you this.

A. Stevens :

Wish I had a better solution for you but unfortunately if they did not sync with Google then they have been lost.

A. Stevens :

I can give you some instructions on how to set up the Google sync

A. Stevens :

So that you can be sure it is syncing in the future correctly

A. Stevens :

  1. Open the Photos app .

  2. Touch the menu button or icon and select Settings.

  3. Touch Auto Backup and switch the toggle On or Off.

JACUSTOMER-rngoa7w5- :

the sync programmes selected which should it have been saved in

A. Stevens :

Did you check that "Auto Backup" setting?

JACUSTOMER-rngoa7w5- :

Don't think I have photo app?

A. Stevens :

It's your photo gallery

JACUSTOMER-rngoa7w5- :

I dont'n seem to have a menu in gallery the icon only displays the existing photos

A. Stevens :

You can tap your menu button with the gallery open

A. Stevens :

does that pull up anything?

JACUSTOMER-rngoa7w5- :

Cant'n find it

A. Stevens :

You can hit the menu button (physical button) on your device

JACUSTOMER-rngoa7w5- :

Do you mean application button?

A. Stevens :

Yes

JACUSTOMER-rngoa7w5- :

no auto back listed

A. Stevens :

What options do you get?

JACUSTOMER-rngoa7w5- :

google settings?

A. Stevens :

Open that , then list the options

JACUSTOMER-rngoa7w5- :

connected apsgames fitness ads android device mgr drive enable apps accont history

A. Stevens :

What do you get for "account"

JACUSTOMER-rngoa7w5- :

in camera mode settings focus. flash etc but no auto back up

A. Stevens :

Hmm..quite strange..normaly its there

A. Stevens :

do you know what version of android is on your phone?

JACUSTOMER-rngoa7w5- :

search history and location history

JACUSTOMER-rngoa7w5- :

any other ideas

A. Stevens :

Let me have a look at some other settings

A. Stevens :

Do you know how to access the app store?

A. Stevens :

There is an app called "photosync"

A. Stevens :

That can help you sync your photos outside of the builtin google options

A. Stevens :

http://www.photosync-app.com/

JACUSTOMER-rngoa7w5- :

Checking storage total space 11.50 gb available space11.31gb also device memory space 1.58gb so there should have been sufficient storage

A. Stevens :

Yes, I don't think the storage was your problem.

A. Stevens :

The sync didn't happen for some reason.

A. Stevens :

The app I mentioned would be a better reliable solution then google sync

JACUSTOMER-rngoa7w5- :

Plenty of storage space 1.58gb

A. Stevens :

Yes, I agree, you did have plenty of storage.

JACUSTOMER-rngoa7w5- :

HI where are you

A. Stevens :

Yes, I am here.

A. Stevens :

Were you able to locate that app?

JACUSTOMER-rngoa7w5- :

I only have Samsung app

JACUSTOMER-rngoa7w5- :

in your experience have you ever solved this problem before

A. Stevens :

Only if the photos had been synced

A. Stevens :

Otherwise no, you cannot recover.

JACUSTOMER-rngoa7w5- :

so sync one need to back up which dose not exist or at least I cant' find it

A. Stevens :

Yeah it seems your phone didn't sync for some reason.

A. Stevens :

So that's why I suggested using that other app.

JACUSTOMER-rngoa7w5- :

in the data sync all sync's are enabled including sync app data so its a mystery. any other suggestions

A. Stevens :

I've seen some sync issues with the built in sync

A. Stevens :

Where at times it does not sync when it is supposed to

A. Stevens :

The app I suggested does have a manual sync option

A. Stevens :

so you can periodically force it to sync in case it did not for some reason

A. Stevens :

sometimes the internal sync does not work if the phone has a weak signal or no data connection

JACUSTOMER-rngoa7w5- :

any other suggestions mr stevens

A. Stevens :

No, that's all I have for now.

A. Stevens :

Sorry I couldn't help you retreive your photos

A. Stevens :

But I hope that this doesn't happen again in the future

JACUSTOMER-rngoa7w5- :

OK Thanks for trying

A. Stevens :

No problem.

A. Stevens :

Please do rate my service here today with the smiley faces below, I would really appreciate it.

JACUSTOMER-rngoa7w5- :

ok

A. Stevens :

Have a good day and thanks for using JustAnswer.com

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