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A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1555
Experience:  I've owned android devices and tablets for years and understand how the work.
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i recently got a galaxy note 2 GT-n7105 and the camera app

Resolved Question:

i recently got a galaxy note 2 GT-n7105 and the camera app seems to have stopped working and ideas on what to do ?
there is version 4.4.2 Android on it and phone is not rooted
Regards
Peter
email *****@******.***
phone +353862056678
Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

Peter - I think the best thing to try would be a factory reset of your phone.

A. Stevens :

Settings > Back up and reset > Factory data reset > Reset device > Erase everything

A. Stevens :

Be sure that you have backed up your data..

A. Stevens :

As this would delete everything from your phone.

A. Stevens :

That should restore your camera app.

Customer:

i had the same problem with the note 2 n7100

Customer:

is it a known problem with the note 2

A. Stevens :

Yes, I've seen this issue among several Galaxy/Android devices.

Customer:

with the old note i installed another camera app and it was fine what is the best fast camera app ?

A. Stevens :

Have you used the Google Camera app?

Customer:

no

A. Stevens :

I've had good experience with it.

A. Stevens :

I sent the link to it above here ^^

Customer:

its annoying because i have lost a load of pics i took with the origonal camera

A. Stevens :

Are you able to access your gallery still?>

Customer:

is there any way to retreve them

A. Stevens :

I think you would be able to move it over to the new app

A. Stevens :

If you can't open the gallery up on your phone

A. Stevens :

You could try connecting it to your computer

A. Stevens :

To try to sync the images over.

Customer:

with what?

A. Stevens :

When you connect to your computer with a USB cable

A. Stevens :

it should give you an option to import photos/videos

Customer:

nope

Customer:

any ideas

Customer:

what can i do

A. Stevens :

Have you tried connecting with USB cable already?

Customer:

yes

A. Stevens :

If you open "Devices and Printers" on your comptuer, do you see if you phone recognised there?

Customer:

yes

A. Stevens :

If you right click on it

A. Stevens :

Does it give you some options?

Customer:

Its down as the GT-N7105

Customer:

no options

A. Stevens :

Seems maybe the driver didn't install correctly

A. Stevens :

Can you try to unplug it and plug it back in?

A. Stevens :

If that doesn't work may need to download Samsung software to get it to recognize

Customer:

same thing it appears in devices and Printers

A. Stevens :

Download Kies

A. Stevens :

And then run the software after it installs

A. Stevens :

to see if it then will recognize your hone

A. Stevens :

phone*

Customer:

doing it now

Customer:

it downloaded and installed but theres update so its updating finished now

A. Stevens :

OK no problem

Customer:

ya it found it

A. Stevens :

great, so there should be some options there to sync photos

Customer:

it seems to be trying to sync it

A. Stevens :

Great

Customer:

it seems to be searching the whole phone and memory card

Customer:

no the pics i took today arent there

A. Stevens :

It does display some photos?

A. Stevens :

But just not some that you are looking for?

Customer:

yes

A. Stevens :

Hmm..seems that the photos in question did not get saved on your phone.

Customer:

ya thats the problem

A. Stevens :

If Kies cannot find the photos..they aren't recoverable

A. Stevens :

Sorry to tell you that

Customer:

can i ask was this surposed to cost me 23 euro ??

A. Stevens :

I'm not sure about the billing

A. Stevens :

This is handled by Just Answer customer service.

A. Stevens :

I am just an expert to answer questions.

Customer:

as far as i was aware it was 23 cent for fitst question and then sign up for 23 euro

Customer:

but it went through as 23 euro

A. Stevens :

I'm not sure how the billing works.

Customer:

who do i contact about billing

A. Stevens :

You can contact them here

A. Stevens :

You can contact Just Answer Customer Care/Billing at these places:
Email:
http://ww2.justanswer.com/contact-us
Phone:
US/Canada 1.888.862.9212
Australia 1.800.679.634
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United Kingdom 0808-189-0970
The rest of the world 1-925-418-3893

A. Stevens :

If you don't mind, please do rate my service here today with the smiley faces below. Just Answer customer care would be happy to assist you with the billing.

Customer:

k thanks anyway for the help

A. Stevens :

no problem

A. Stevens :

have a good day and thanks for using Just Answe.

A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1555
Experience: I've owned android devices and tablets for years and understand how the work.
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