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toughguy
toughguy, Android Help
Category: Android Devices
Satisfied Customers: 474
Experience:  A Post Graduate in computer science with over 11 years of experience in Computer Hardware, Software & Android devices
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My sons Galaxy Tab 3 keeps cutting out when he trying to play

Resolved Question:

My sons Galaxy Tab 3 keeps cutting out when he trying to play a game or even watch youtube or iplayer. He has only had it a few months
Submitted: 3 years ago.
Category: Android Devices
Expert:  toughguy replied 3 years ago.
toughguy :

Hi

toughguy :

Thanks for using JustAnswer

toughguy :

are you having problem with WIFI disconnection on the Galaxy Tab?

toughguy :

Can you please let me know if the WIFI disconnect problem is happening only while playing games, watching videos or in other scenarios also?

Customer:

WIFI seems to stay connected. But when my son goes on his downloaded games, he can only play for about 20 seconds before it goes back to his home screen

toughguy :

so it is NOT related to WIFI ?

toughguy :

after sometime HOME SCREEN appears is that the problem?

Customer:

Yes, that's right

toughguy :

k

toughguy :

Are you sure they are NOT HITTING any button or anything on the TAB which is making this happen?

Customer:

No, I have watched him. We have just turned off the wifi and minecraft seemed to work. We have put wifi back on and trying youtube

toughguy :

ok..

toughguy :

Can you try with WIFI ON and let me know how things go?

Customer:

youtube seems to have worked, we're now trying iplayer

toughguy :

great..


toughguy :

Pls try iplayer and let me know how things go

Customer:

Iplayer also seems to be ok now. May have to see if we can change wifi provider, if that is the problem rather than the tablet

toughguy :

mostly TABLET should be fine..

toughguy :

can you please monitor it for sometime and let me know if you see the problem

toughguy :

for now.. the problem seems to be solved

toughguy :

Do you have any further queries at this moment?

Customer:

No, thanks. We will see how it goes.

toughguy :

great.. Please leave your valuable feedback

toughguy :

in the future if you face the problem again, please POST a message and I will work with you

toughguy :

All the best

Customer:

Thank you.

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