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Hi my name is ***** ***** i will be assisting you today.
I am sorry to hear that you are facing problem with your Samsung i9100 Galaxy S2 phone, i will try my best to resolve the problem at the earliest.
is it the pattern lock which is forgotten.
please confirm is it a pattern lock like you have to joins dots along.
No. Its not. Its a four digit number
in that case there is no unlock code available but there is a way to fix the phone back to factory defaults
running factory default will erase all personal apps data and you will be able to use the phone like the first day you got,
How do I do that?
i will give you the steps to do
1. Turn off the i9100 S 2 phone or take out the battery and reinsert it. 2. Hold the Volume Down button 3. Press and release the Power button 4. Select Clear Storage by pressing the Volume Down button 5. Press and release the Power button 6. Press Volume Up to confirm i9100 master reset
OrTurn off i9100. Press and hold VOLUME Down + HOME + POWER buttons together.
Thanks. I will try this later. I will let you know how I get on. I will not see her until Wednesday.
I want to exit this chat. please
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