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Waitongu2
Waitongu2, Technician
Category: Android Devices
Satisfied Customers: 989
Experience:  Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
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Have Galaxy Tab3 can send e mail but unable to receive incoming

Resolved Question:

Have Galaxy Tab3 can send e mail but unable to receive incoming mail
Submitted: 2 years ago.
Category: Android Devices
Expert:  Waitongu2 replied 2 years ago.
Hello,
Is this email going thru Gmail? if not who is your email carrier?
Customer: replied 2 years ago.

btinternet.com

Expert:  Waitongu2 replied 2 years ago.
Hey John,
Lets go to Settings>>accounts>>sellect the email account and check that you have these settings
SMTP
Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @ btinternet or @ btopenworld.com part
Password: your btinternet password
If you do not please use these and let me know if you are able to send emails.
Customer: replied 2 years ago.

I can send but not receive. It says authentification failed

Expert:  Waitongu2 replied 2 years ago.
Are you able to get on a computer and go to this site and log in to your email
https://signin1.bt.com/login/emailloginform
It sounds like you need to reset your password.
Try this link on your computer and let me know if you are able to access your email on the site with the same credentials.
Customer: replied 2 years ago.

yes used your login and it worked thanks

Expert:  Waitongu2 replied 2 years ago.
Now lets use the same credentials on the tablet and it should authenticate.
Please let me know if you have more questions.
Waitongu2 and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

tried the email still not working

Expert:  Waitongu2 replied 2 years ago.
We can clear the email settings then redo it afresh. Would you like to do this?
Customer: replied 2 years ago.

Yes lets reset

Customer: replied 2 years ago.

Yes lets clear settings

Expert:  Waitongu2 replied 2 years ago.
Let's go to settings>>apps>>find the email app and clear data. Then we will restart the phone. Let me know when this is done.

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