How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 2879
Experience:  Award winning Android Developer&part of the CyanogenDev team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now

I have a amazon kindle fire hdx and I cannot log in I have

Customer Question

I have a amazon kindle fire hdx and I cannot log in I have put my bt hub no in the password ***** it wont accept it
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.

Hello David! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Is the kindle asking for your Wi-Fi/wireless password? Or is the kindle asking for your Amazon account password?

What is the exact error or message after entering the password?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

it is asking for bt wifi password

Expert:  Viet - Android Tech replied 2 years ago.
Are you using the wireless key (it is case-sensitive) at the back/bottom of the bt hub?

What is the exact error or message after entering the password/key?

Can you enter a wrong password, then does it give the same or different error / message?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

yes we are using the wireless key

it will not log into my ipad and says please ensure your credentials have been entered correctly

yes it does

Expert:  Viet - Android Tech replied 2 years ago.

Was it working previously? Or is this new?

Do you mean there is Wi-Fi / wireless issue with both the kindle fire hdx and the apple ipad devices?

Can I connect remotely to your computer, so we can chat, and I will be able to check on the bt hub's wi-fi/wireless settings directly through your computer together with you?

Edit: We've been communicating, but it looks like you are not there. When you are available, please reply back at the box below to continue. Thank you,

Related Android Devices Questions