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Hello David! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Is the kindle asking for your Wi-Fi/wireless password? Or is the kindle asking for your Amazon account password?What is the exact error or message after entering the password?Please reply at the box below. Thank you,
it is asking for bt wifi password
yes we are using the wireless key
it will not log into my ipad and says please ensure your credentials have been entered correctly
yes it does
Was it working previously? Or is this new?Do you mean there is Wi-Fi / wireless issue with both the kindle fire hdx and the apple ipad devices?Can I connect remotely to your computer, so we can chat, and I will be able to check on the bt hub's wi-fi/wireless settings directly through your computer together with you?Edit: We've been communicating, but it looks like you are not there. When you are available, please reply back at the box below to continue. Thank you,