I keep getting games adds and dating sites coming up on my Galaxy Note. I have a contract with Three and they say this is a virus and I should contact Samsung for help to get rid of the virus. Can you help me ? How much longer have I got to wait for an answer?
Hi, I am A. Stevens here to help with your question!
You may want to try a factory reset of the phone
Before doing this you would want to back up all of your data
Then you could restore your contacts, photos, etc.
But I would definitely recommend re-downloading your apps after the restore.
1. Choose Settings > Privacy > Factory data reset.
2. Check the Format USB storage option if you wish to erase data such as music and photos from the device. (Not required)
3. Select Reset phone > Erase everything.
Sorry for the delay but I have now got an add on my phone that I cannot remove, therefore I cannot back up or factory reset