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A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1557
Experience:  I've owned android devices and tablets for years and understand how the work.
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I keep getting games adds and dating sites coming up on my

Resolved Question:

I keep getting games adds and dating sites coming up on my Galaxy Note. I have a contract with Three and they say this is a virus and I should contact Samsung for help to get rid of the virus. Can you help me ?  How much longer have I got to wait for an answer?

Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

You may want to try a factory reset of the phone

A. Stevens :

Before doing this you would want to back up all of your data

A. Stevens :

Then you could restore your contacts, photos, etc.

A. Stevens :

But I would definitely recommend re-downloading your apps after the restore.

A. Stevens :


1. Choose Settings > Privacy > Factory data reset.

2. Check the Format USB storage option if you wish to erase data such as music and photos from the device. (Not required)

3. Select Reset phone > Erase everything.

Customer:

Sorry for the delay but I have now got an add on my phone that I cannot remove, therefore I cannot back up or factory reset

A. Stevens and 2 other Android Devices Specialists are ready to help you

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