How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask toughguy Your Own Question

toughguy
toughguy, Android Help
Category: Android Devices
Satisfied Customers: 474
Experience:  A Post Graduate in computer science with over 11 years of experience in Computer Hardware, Software & Android devices
21067471
Type Your Android Devices Question Here...
toughguy is online now

Called my wife's mobile phone whilst both in Turkey had a 5

Resolved Question:

Called my wife's mobile phone whilst both in Turkey had a 5 minute call. It appears that the call didn't disconnect so a 2 hour call registered. I 'supposedly' by my provider had held the call. My wife did 'end call' as usual but the call still registered for 2 hours on her phone also. Why wasn't it terminated at least at her end? Can you advise please. Phones were Samsung S3 and Samsung Ace.
Submitted: 2 years ago.
Category: Android Devices
Expert:  toughguy replied 2 years ago.
toughguy :

Hi

toughguy :

Thanks for using JustAnswer

toughguy :

Can you please let me know how did you find if the PHONE call ran for 2 hrs?

toughguy :

is it from your phone call records or from the telecom operator?

Customer:

Both. I could see current usage 4 X 30 minute calls/extensions on usage and a 2 hour long call on the phone before an automatic termination.

toughguy :

If your telecom operator has mentioned that the call ran for 2 hrs. can you please check in your and your wife PHONE LOGS on the duration of the call

toughguy :

If it is also matching 2hr then the telecom operator billing is correct

toughguy :

if the durations are NOT MATCHING to 2hr then most probably it is problem with telecom operator

toughguy :

please make sure you have the call logs from your phones saved so that you can raise this concern with telecom operator

toughguy :

and ensure that youare NOTBILLED for 2hrs

toughguy :

for that you need to ensure you have proper records..

Customer:

My wife's phone logs are the same.

Customer:

So why isn't a call terminated when either part terminates the call?

toughguy :

Can you confirm if you wife's log shows 2 hrs or LESS?

Customer:

She has 2hrs showing as well.

toughguy :

then most probably the problem is with your wife's phone

toughguy :

The operator might charge her for 2hrs..

Customer:

Yes. I don't think I am going to get out of this one and just put it down to user error unfortunately.

toughguy :

does she DISCONNECT the call? It is quite possible that you hang up, but she may have forgotten to disconnect the call

toughguy :

and the operator might have some AUTO DISCONNECT setting for 2 hrs and they have disconnected the call..

toughguy :

Your logic of disconnecting call when ONE of the parties hang up is valid, but the functionality depends on the CONFIGURATION on the telecom operator side also

Customer:

We can't prove it either way. just never had this problem before.

toughguy :

ok..

toughguy :

sorry for what has happened with you and your wife..

toughguy :

I donot think we can do anything with this problem now as it is related to telecom operator

toughguy :

is there anything else I can help you with?

Customer:

No but thanks anyway. I was just looking for some independent advice.

toughguy :

Ok.. Thanks a lot for using JustAnswer

toughguy :

Kindly leave your valuable feedback

toughguy, Android Help
Category: Android Devices
Satisfied Customers: 474
Experience: A Post Graduate in computer science with over 11 years of experience in Computer Hardware, Software & Android devices
toughguy and other Android Devices Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
< Previous | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    486
    Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
  • http://ww2.justanswer.com/uploads/FB/fbox/2011-10-19_194738_112500153001.64x64.jpg fbox's Avatar

    fbox

    Engineer

    Satisfied Customers:

    69
    Experience in game, phone, android development and usage.
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    41
    I've owned android devices and tablets for years and understand how the work.
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    33
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Android Tech

    Satisfied Customers:

    17
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/WE/WebGuy101/2012-2-7_55533_browneyes500x500.64x64.jpg WebGuy101's Avatar

    WebGuy101

    Customer Service

    Satisfied Customers:

    15
    Android user from the beginning. Own several Android devices