How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kriptokrit Your Own Question

Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
63849745
Type Your Android Devices Question Here...
Kriptokrit is online now

Can you help me with a samsung galaxy 2 tablet which won't

Customer Question

Can you help me with a samsung galaxy 2 tablet which won't charge? I have tried several of the suggestions I have found online. I am using a samsung charger and usb cable.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Kriptokrit replied 2 years ago.
Welcome and thanks for your question.
I'm Todd and I will be the expert working with you today to help resolve your problem.

To prevent giving you the solution that you have already tried please let me know which procedures you have already performed.
When did you purchase your Tab?
Regards,
Todd
Customer: replied 2 years ago.

My tablet was 2 years old in September the model number is *****

I have tried:

Blowing into the charging port and into the usb cable

Unplugging the tablet, holding the power button down for 30 secs, plugging the device in, waiting for 2 minutes and then holding the power again for 30 secs.

Holding the power and the volume buttons down at the same time fir about 1 minute.

I sometimes get the battery symbol in the main display area showing a level of charging but it flashes off and the battery is clearly not charged.

I have in the pst found the little robot which gave me an option to reboot the memory, but i didn't have enough charge to complete.

I have also purchased replacement usb cables which don't appear to work at all.

I am curious about how long these tablets are supposed to last.

Expert:  Kriptokrit replied 2 years ago.
Hi Liza,
Thank you for your reply and additional information.
First of all, I need to say that you did a great job. You already tried all available online troubleshooting steps.
Battery should last minimum 2 years. After 2 years the signs of capacity reduction can appear (won't charge, low battery level etc.).
Problem on your Tab can be bad battery or defective charging port. Because defective port is the main problem in 95% it's not a good idea to replace the battery without testing the Tab.
The best option in this case (hardware problem or bad battery) will be to contact directly Samsung at 0330 SAMSUNG (726 7864) (Monday - Saturday | 9am to 6pm) to arrange repair.
If you want to replace the battery by yourself please check the Ebay offers for the battery replacement - click here. Step by step instruction how to replace battery - click here
Sorry I could not be of any more assistance, but there is a hardware issue that can't be resolved online and you already tried all available troubleshooting steps.
Because I was not of much help, if you are not satisfied with my answer please do not rate my answer negative BAD service or POOR service that will result in a permanent negative feedback on my record (very damaging for me), use the link below to request refund (your deposit will be refunded) - click here
If you need more information please don't hesitate to ask. I'll be happy to help with any follow up questions.
Kind Regards,
Todd
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience: Over 6 years of experience in Electronics support service.
Kriptokrit and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

I struggled for a bit and then borrowed a samsung charger from a friend and that cured the problem. Apparently is was the plug in charger that was faulty. It is working fine now. thanks

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
  • http://ww2.justanswer.co.uk/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    486
    Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
  • http://ww2.justanswer.co.uk/uploads/FB/fbox/2011-10-19_194738_112500153001.64x64.jpg fbox's Avatar

    fbox

    Engineer

    Satisfied Customers:

    69
    Experience in game, phone, android development and usage.
  • http://ww2.justanswer.co.uk/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    41
    I've owned android devices and tablets for years and understand how the work.
  • http://ww2.justanswer.co.uk/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    33
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.co.uk/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Android Tech

    Satisfied Customers:

    17
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.co.uk/uploads/WE/WebGuy101/2012-2-7_55533_browneyes500x500.64x64.jpg WebGuy101's Avatar

    WebGuy101

    Customer Service

    Satisfied Customers:

    15
    Android user from the beginning. Own several Android devices
 
 
 

Related Android Devices Questions