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A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1557
Experience:  I've owned android devices and tablets for years and understand how the work.
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I bought a Samsung Galaxy Fame six weeks ago. I went into the

Customer Question

I bought a Samsung Galaxy Fame six weeks ago. I went into the app that protects my phone if stolen or lost. I ticked the boxes and accepted. Now I cannot get into my phone it just keeps showing SAMSUNG on the screen. The Model number is ***** Can you please help me. Thanks.
Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

The next thing to do is a factory reset of the phone

A. Stevens :

This will erase all the data on the phone though

A. Stevens :

Hopefully you have a backup, or are syncing with your google account?

A. Stevens :

Fully charge your phone.
Press and hold the Volume Up, Home and Power keys, until the Samsung logo appears.
Scroll down using Volume Down and choose Wipe Data/Factory Reset, by pressing the Power Key.
Scroll down (using the Volume Down key) and choose Yes – delete all user data and confirm with Power Key.
Wait for the phone to reboot.