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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 37892
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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galaxy 10.1 GT-P5110 I have forgotten my password

Customer Question

galaxy 10.1 GT-P5110 I have forgotten my password
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Do you mean you cannot open anything on the galaxy tablet at all?

Have you enter the (wrong) password ***** a few times, does it give you the option to use your google account?

Is it okay to reset the tablet and re-set it up fresh?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

no it will not connect to WI-FI so I cannot get into my google account

Expert:  Viet - Android Tech replied 2 years ago.
So it is asking for your Wi-Fi/wireless password *****?

What is the brand/model of your Internet/wireless modem/router device?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

I am using my laptop at the moment cannot connect WI-FI to Tablet as I have Forgotten my password Orange Gigaset SE572 WLAN

Expert:  Viet - Android Tech replied 2 years ago.
Thank you. You may be able to get your Wi-Fi / wireless password ***** your laptop, then you can enter it on the tablet.

Does your laptop have windows xp, vista, or 7, or 8? Or is it a Mac laptop?

Does your laptop connect to the Orange Gigaset SE572 device with a cable? Or is your laptop wireless?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

It`s connected with a cable Laptop is windows7

Expert:  Viet - Android Tech replied 2 years ago.
Thank you. ***** connect remotely to your windows 7 laptop, so I can retrieve your Orange Gigaset SE572 wireless/Wi-Fi password ***** through your computer together with you?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

You can try

Expert:  Viet - Android Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=80005636-30b1-4a17-8cd8-ee20c7a5f7d6

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Android Tech and 2 other Android Devices Specialists are ready to help you
Expert:  Viet - Android Tech replied 2 years ago.
Thank you; please click on the website below:

http://tinyurl.com/m7jbf97

, then allow the Elsinore.ScreenConnect program to download / run when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Android Tech replied 2 years ago.

Hi,

It looks like your computer is not able to connect with me, or you are not available. Please try the following in order to get your Wi-Fi/wireless password/key:

1. Click on the website below:

http://192.168.2.1

2. Then enter admin for the password
, then click OK. (leave username blank if prompted.)

3. Then go to Security option, and/or the Wireless option (and if needed, check any sub-option)
, then you will see your password/passphrase/key (it is case-sensitive.)

Note: If the above website does not work, then try website: http://192.168.0.1 and/or website http://192.168.1.1

If needed, you can always call your internet service provider for the Wi-Fi/wireless password.

Please let me know if there is still any issue. Thank you.