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toughguy
toughguy, Android Help
Category: Android Devices
Satisfied Customers: 474
Experience:  A Post Graduate in computer science with over 11 years of experience in Computer Hardware, Software & Android devices
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Porncheckorg.com virus. I have attempted a hard rest but the

Resolved Question:

Porncheckorg.com virus. I have attempted a hard rest but the Factory reset screen never appears. It either boots normally of shuts itself off. I have tried going through the settings but my android keeps saying that the the setting has unfortunately stopped.
Submitted: 2 years ago.
Category: Android Devices
Expert:  toughguy replied 2 years ago.
toughguy :

Hi

toughguy :

Thanks for using JustAnswer

Customer:

hello

Customer:

So I have attempted to try and hard reset my lg optimus g as well as reset it from the setting application. However the phone seeps setting has unfortunately stopped. And when i attempt a hard reset it either starts normally, starts in safe mode, or just shuts itself off.

toughguy :

ok

toughguy :

Mostly you have some rouge apps installed on your phone

toughguy :

Once you delete them your phone should just be fine

Customer:

but ow do I go about deleting them?

toughguy :

can you please watch the VIDEO and try to follow the steps

Customer:

I cant get setting to work and I cant get the the hard reset menu

toughguy :

If you have any problems please let me know

Customer:

I have watched the video. The settings has "unfortunatetly stopped"

Customer:

it says this both in safe mode and normal mode

toughguy :

oh.

toughguy :

I guess you also tried FACTORY RESET. Did you?

Customer:

to the best of my knowledge to factory reset you have to enter the settings. And every time I try to enter the setting it says that the settings has unfortunately stopped.

toughguy :

ok

toughguy :

just a minute

toughguy :

here you go

toughguy :

Please follow the steps ONE BY ONE and see if you can reset to factory settings or not

toughguy :

were you able to follow the instructions?

Customer:

I am following the instructions. the menu is not appearing it just keeps booting normaly

toughguy :

Please see if the VIDEO helps

Customer:

It sill keeps bootin normally.

Customer:

could the virus be affecting the process?

toughguy :

Can you BOOT the phone properly?

toughguy :

If so, go to Google Play

Customer:

yes

toughguy :

check for Apps installed and try to identify APPs which you haven't installed

toughguy :

and try removing them one by one

Customer:

ok

Customer:

how

toughguy :

Apps would come into action.. ONLY after the phone is UP and running

toughguy :

the instructions are for HARDWARE reset

toughguy :

What is the exact phone model number?

Customer:

LG-E970

Customer:

Ah the google play store did the trick thank you.

Customer:

I was able to uninstall chrome and re-install it.... It appears to have fixed the problem.

Customer:

are you still here?

Customer:

Hello???

Customer:

hello I just want to verify that the fee for this is $22

Customer:

HELLO

Customer:

Hello are you there???

toughguy and 2 other Android Devices Specialists are ready to help you