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A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1557
Experience:  I've owned android devices and tablets for years and understand how the work.
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my Samsung galaxy ace gt-s5839i is starting up only till the

Customer Question

my Samsung galaxy ace gt-s5839i is starting up only till the logo
Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

You are going to have to perform a hard factory restore on the device.

A. Stevens :

If you were syncing with google before, you should be able to restore your data.

A. Stevens :

But the factory restore will erase all data on your device.

A. Stevens :

Press and hold the Volume Up, Home and Power keys, until the Samsung logo appears.
Scroll down using Volume Down and choose Wipe Data/Factory Reset, by pressing the Power Key.
Scroll down (using the Volume Down key) and choose Yes – delete all user data and confirm with Power Key.
Wait for the phone to reboot.

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