How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10922
Experience:  Personal Experience with many Android devices and versions
16433418
Type Your Android Devices Question Here...
Ashik is online now

himy Samsung note 3 has been locked by a fake site called porncheckorg.com

Customer Question

himy Samsung note 3 has been locked by a fake site called porncheckorg.com they request £100 to unlock. what can I do
Submitted: 2 years ago.
Category: Android Devices
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Have you tried restarting your Note 3 ?
Customer: replied 2 years ago.

yes i did - no rezults

I stil can use chrome, you tube and other aplikations

Expert:  Ashik replied 2 years ago.
Are you getting that site when you open the normal internet browser ?
Customer: replied 2 years ago.

yes

Customer: replied 2 years ago.

i meen normal internet browser on the samsung note

Expert:  Ashik replied 2 years ago.
On your Note, goto Settings application. Tap Application Manager or Apps or Application (you will have one of these three in Settings). Then tap All tab next to Installed, Running etc. You can see All tab by swiping left or right.

Scroll down and select Internet (your browser's name). Tap Clear Data and Clear Cache. Then restart your Note. That should fix it.

Please let me know if that didn't work, so we can continue troubleshooting.
Customer: replied 2 years ago.

The buttons you said about are not active, so i can not pres tkem

Expert:  Ashik replied 2 years ago.
Which button is active there ?
Customer: replied 2 years ago.

there is no active buttons

Expert:  Ashik replied 2 years ago.
It seems like that malware corrupted the entire browser as well as the system files. Turn off the WiFi and remove the SIM. Then restart your phone and open browser. The page shouldn't be able to connect. Then tap Option button on your Note and can you clear history, cookies from there ?
Customer: replied 2 years ago.

what button you men?

Expert:  Ashik replied 2 years ago.
The physical soft-touch button.
Customer: replied 2 years ago.

i do not know how to remove all the things

Expert:  Ashik replied 2 years ago.
In the browser, when you tap the options button of Note do you see History option ?
Customer: replied 2 years ago.

i cam mot use the button

Expert:  Ashik replied 2 years ago.
What happens when you touch the options button ?
graphic
Customer: replied 2 years ago.

the site going on the top

Expert:  Ashik replied 2 years ago.
Then our only option is to force reset the Note. This will erase everything from the Note and install a fresh software. This will also remove the malware. Do you want to do that ?
Customer: replied 2 years ago.

how can i do it?

Expert:  Ashik replied 2 years ago.
First backup all your files to your PC. You can use Samsung's Kies application to backup your files.

Download and install Kies from here : http://www.samsung.com/in/support/usefulsoftware/KIES/

Open Kies and connect your Note. Then backup your Note with Kies.

Then follow the steps in here to factory reset your Note : Goto Settings > Accounts > Backup & Restore and tap Factory Reset.

Let me know how it goes.
Expert:  Ashik replied 2 years ago.
If you can't find Factory reset, then check under Settings > Privacy.

Another way to factory reset is,

  1. Turn it off
  2. Press and hold down Volume Up + Home + Power buttons at the same time.
  3. Release all buttons when Logo comes up.
  4. You will see the menu options:
  5. Select wipe data/factory reset. (Volume buttons to go up or down, select with Home or Power button)
  6. Select Yes — delete data.
  7. Finally, select Reboot system now.
  8. Your phone will reboot and go through setup steps.
Expert:  Ashik replied 2 years ago.
Hi Sam, Just checking. How is it going ?

Related Android Devices Questions