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A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1555
Experience:  I've owned android devices and tablets for years and understand how the work.
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My samsung galaxy 93105 telephone handset has been infected

Customer Question

My samsung galaxy 93105 telephone handset has been infected by the "DANGEROUS URL REMOVED" virus which is falsly accusing me of serious wrong doing & demanding money by menacing to unblock the internet facilities on my handset, how do I destroy the virus & prevent it from coming back?
Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

The best thing to do to destroy the virus is a factory reset of the software on your Samsung phone.

A. Stevens :

Before doing this, you would want to make sure to back up your data - I.E - contacts, photos, etc.

A. Stevens :

Are you syncing your phone with your Google account? If so, your data should be backed up.

A. Stevens :

Once you perform the reset, you can then restore your personal data again.

A. Stevens :

Please let me know and I can instruct you on how to do the reset.

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