How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Computer Engineer
Category: Android Devices
Satisfied Customers: 1557
Experience:  I've owned android devices and tablets for years and understand how the work.
71208907
Type Your Android Devices Question Here...
A. Stevens is online now

Hi I have a Samsung Galaxy tablet 2 10.1. After switching

Resolved Question:

Hi
I have a Samsung Galaxy tablet 2 10.1. After switching on and the initial logo I then just get the words Samsung with a blue flash across it (as if software is being downloaded in the background or something)
Any ideas
Submitted: 2 years ago.
Category: Android Devices
Expert:  A. Stevens replied 2 years ago.
A. Stevens :

Hi, I am A. Stevens here to help with your question!

A. Stevens :

It appears that your tablet is now in "download" mode.

A. Stevens :

You can attempt a factory reset, but it may not work.

A. Stevens :

You may have to load the software manually using a software called ODIN.

A. Stevens :

Give this a try first:

A. Stevens :


Press and hold the Power/Lock key, tap Power off, and then tap OK to turn off the tablet.
Press and hold the Power/Lock key and Up Volume key at the same time.
Release the Power/lock key when the Samsung logo appears.
Release the Up Volume keys when the Android image appears.
When the menu appears, press the Up Volume key to select wipe data / factory reset.
Press the Power/Lock key to select.
Press the Down Volume key to scroll to Yes – delete all user data.
Press the Power/Lock key to select.
Press the Power/Lock key to select reboot system now.

Customer:

Tried the factory reset but didn't work. Will investigate odin.

A. Stevens and other Android Devices Specialists are ready to help you

Related Android Devices Questions