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Hi Irene, my name is Steve. I will try and assist you and if I can't, I'll open it up for other mobile experts.
So, who is your mobile provider?
And, roughly where do you live? In a city? In the country?
My provider is the Utility Warehouse They use T MOBILE EE and ORANGE. I live in the country but have very good Wi fi connection.
Ok, cellular service does not use WiFi. You use WiFi for email etc when you are at home - this saves your cellular data. The quality of your cell signal though has nothing to do with WiFi.
Are you on TMobile or Orange?
I am not sure. Will I have to contact my provider?
Well, my question was going to be "was you previous mobile on the same provider and how was the service at your location?"
I had a cheap Nokia before which worked a little better but as we have just moved into this property that is not much help to you
Is your home stone or brick?
That may have something to do with it although nearly every home in the UK is stone or brick.
If you walk outside the front door and you suddenly have 5 bars, it may be your home.
Yes I appreciate that ,but I wanted to know if there is some way of boosting the signal. My daughter has an i phone and gets a good signal would it be an app?
No, it would be hardware I'm afraid.
That sounds expensive !
Yes, I'm looking now.
250 quid :(
Is there a possibility that you can swap your phone for a different brand?
There is a small chance that the phone is faulty. Small but you may be able to use that as leverage and get another type?
I Think I may have to go down that route. Would you recommend an i phone ?
I am a user since the 3S so about 4-5 years and have had no problems.
You can get a 5S or a 6 or 6 plus. I'm not sure of the cost implications but if you can get a 6, go for it.
Thank you for your help Steve much appreciated