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michelleclive
michelleclive, Other
Category: Android Devices
Satisfied Customers: 5496
Experience:  Have worked on android application development and software.
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When I plug my phone into the charger it turns on but will

Customer Question

When I plug my phone into the charger it turns on but will not charge.
I have tried various chargers and leads (all Samsung) but to no avail.
I have just bought a new battery - still will not charge.
Please help as I need it for my first Responder duties.
Thank you
Submitted: 2 years ago.
Category: Android Devices
Expert:  michelleclive replied 2 years ago.
Customer:

Hi, My name is ***** ***** i will be assisting you

Customer:

please let me know the model of your phone

JACUSTOMER-b9i0qxj6- :

It is a Samsung Galaxy Ace 2 i8160

Customer:

if i understand you have tried with an alternate charger but there is no sign of battery getting charged

Customer:

if that is correct please let me know that when you plugged in a new battery did it show any sign of charging

JACUSTOMER-b9i0qxj6- :

No. Nor with the old battery.

Customer:

what about with the new battery

Customer:

when the new battery gets discharged a bit did you try charging it

JACUSTOMER-b9i0qxj6- :

The phone currently shows 49% battery life and continues to discharge.

Customer:

is the charger connected right now

JACUSTOMER-b9i0qxj6- :

the phone used to charge without turning itself on.

JACUSTOMER-b9i0qxj6- :

The charger is currently turned on

Customer:

ok give me a minute here

JACUSTOMER-b9i0qxj6- :

ok

Customer:

thanks for your patience

Customer:

so even with a new battery, the charger does not charge the battery

Customer:

do you have an alternate charger

Customer:

and have you tried that with the new battery plugged in

Customer:

there seems to be a possibility of a loose port connection where you plug in the charger to the phone. does that port seem to be loose

JACUSTOMER-b9i0qxj6- :

yes

Customer:

please check and let me know if that charging port seems to be loose

Customer:

if you move the adapter connector up\down a bit does the charging indication change

JACUSTOMER-b9i0qxj6- :

yes it is currently charging.

Customer:

ok so did you move the charger point a bit

JACUSTOMER-b9i0qxj6- :

Yes

Customer:

ok so that is the problem area

Customer:

the charging point seems to have gone loose

Customer:

how old is the phone

JACUSTOMER-b9i0qxj6- :

the phone is 18 months old.

Customer:

did you buy any additional warranty cover

JACUSTOMER-b9i0qxj6- :

no

Customer:

ok so that base warranty of 1 year is over

Customer:

can you check one thing

JACUSTOMER-b9i0qxj6- :

yes

Customer:

if you insert the old battery and plug in charger and move the point a bit does the old battery start charging

Customer:

let me know

JACUSTOMER-b9i0qxj6- :

just trying now

Customer:

ok

JACUSTOMER-b9i0qxj6- :

not charging with old battery

Customer:

ok now try the new battery again

JACUSTOMER-b9i0qxj6- :

ok

JACUSTOMER-b9i0qxj6- :

nnot charging with new battery

Customer:

move the charger pin a bit

JACUSTOMER-b9i0qxj6- :

now charging

Customer:

yess

Customer:

so there is the problem

Customer:

first the old battery seems to have died out due to this charging issue

Customer:

the current problem is that of a loose charging point on the phone

Customer:

as of now if you are able to make it work by adjusting the pin a bit, i would suggest you to continue using it that way

JACUSTOMER-b9i0qxj6- :

but why does the charger turn the phone on. it never used to do so.

Customer:

else the phone would need to be sent for repair to get this loose charging connection fixed

Customer:

the reason why its doing this is because of the loose connection

JACUSTOMER-b9i0qxj6- :

where can it be repaired

Customer:

the charging point is connected to the main chip so when we force it by moving it shorts the board causing the phone to power on

Customer:

i will give you the repair center details

Customer:

give me a moment here

Customer:

can you tell your post code

Customer:

can you tell me your post code

Customer:

would be helpful in finding the nearest service center

Customer:

are you there

JACUSTOMER-b9i0qxj6- :

nr27 0ab

Customer:

ok

Customer:

Geek Squad at Carphone Warehouse


Norwich, 20.23 mi



143, Merchants Hall, Lower Ground, Chapelfield, Norwich, UK, NR2 1SH



Phone : 0843(###) ###-####/a>

Customer:

let me know if you have any other questions

Customer:

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Customer:

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Customer:

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Customer:


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