Hello David! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Is there any error or message when setting up your email on the Samsung tablet?Are you still able to use the Internet on the tablet?What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Please reply at the box below. Thank you,
No to most of the questions. Because I have done a Hard reboot I need to setup the tablet again but it get's to the screen where it says that it uses your name to personalise some apps and then stays there forever.
I am concerned that the Hard Reboot was not not "hard" enough because it still remembers the names of all the networks that I've ever connected to.
Did you hard reboot this way: press & hold the Power on/off button on the tablet for about 20 seconds, then turn it back on and check?
When you are available, please reply back at the box below to continue. Thank you.
Yes I've already answered this question.
I did the hard reboot and the setup process then starts but I cannot get past the screen which says;
This tablet belongs to...
The tablet uses your name to personalize some apps.
I am continuously available for the next 2.5 hours to resolve this problem
Sorry, I did not see your reply until now; please only reply at the box below on this web page.Can you press & hold the power button for about 15 seconds to power off, then press & hold at the same time the 3 buttons: Volume Up, Home, Power until the android logo / menu appears (for about 10 seconds or so), then use the Volume Down/Up button to select the wipe data/factory reset, then press the Power button to confirm, then when it's done, press Power button to reboot, then check.Please let me know. Thank you
In the interim, whilst I was waiting for you, I did exactly what you suggest and I am back at the screen described above i.e. This tablet belongs to etc. etc.
It appeared to do a Factory reset then I selected the option to REBOOT and then started the setup process until I put in my name, tapped on the right arrow and it just sits at that screen. In my opinion it's not doing a complete reboot because it still offers me the option of connecting to every wifi point where it's ever been - conclusion memory not cleared!
Yes I've done that - do I go to Firmware recovery?
Nothing seems to be happening - should the tablet be on or off and what should I be seeing. There is a box which opens which says that if firmware recovery doesn't work then I'll see it in the box and another option asking for a recovery code. How will I know if anythings happened because the tablet is on the same screen as before?
This is complicated - can you download the file and send it me?
Don't know how to find complete info - it's a GT-P5110 with FIRMWARE PDA: NH2/CSC:NH2(BTU) I guess I would have to do another hard reset to find the rest of the info if you really need it. I can - just tell me?
Connect to my computer please!
Do you have a windows or mac computer?
Please click on the website below in order to connect with me:http://www.justanswer.com/remotedesktop/join.aspx?Session=1a659407-7bd2-4a4e-8ae7-ddae544e7d07Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,