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Hello and thank you for using JustAnswer, my name is ***** ***** I will be helping you with your question today.
doesn't matter anymore it took too long so I found help else where
Why did you rate me with bad service? I just opened your question to answer.
I just literally sat down and saw your question in the queue so I opened to answer it for you.
not personally to you, im sorry, its not you personally, but I found help elsewhere
When you are rating, you are doing so to me personally. Its a way we get compensated for answering questions. With enough bad ratings I will be taken off the site and enable to answer more questions.
If you are not satisfied with the service you can request a refund rather than rating because the rating goes against the professional.
how do I go about that ?
Just request it here in this chat and I'll send it to customer service.
I would like to request a refund, I was left waiting for nearly 15 minutes, in which time I looked elsewhere for free and quick advice, the professional was really helpful and I don't mean for this to reflect on the expert
Thank you. I'll send this over. Have a good day.