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Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 36854
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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I cannot use my Galaxy S4 1905 I have now got a permanent message

Resolved Question:

I cannot use my Galaxy S4 1905 I have now got a permanent message saying 'Unfortunately, the process android process. acore has stopped.'
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.

Hello Sylvia! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. If possible (do it quickly), please try:

Go to SETTINGS
, then Apps or APPLICATION MANAGER
, then slide from right to left a few times to show the option ALL
, then scroll down to: ***** *****
, then clear Data/Cache.

- If that does not work, the phone software is corrupted, we can wipe cache partition and/or we have to reset the phone to fix; please try the following:

1. Power your phone off. If it's frozen, remove and replace the battery to turn it off.

2. Press & hold down the 3 buttons: Volume Up and Home and Power at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.

3. Use Volume Up / Down button to select/highlight the option Wipe cache partition, then press Power button, and confirm if prompted, then reboot the phone and check. If that does not work, please continue the steps below:

4. Do step #1 and #2 again. (Power your phone off. Press & hold down the 3 buttons: Volume Up and Home and Power at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.)

5. Use Volume Up / Down button to select/highlight the option Wipe Data/Factory Reset, then press Power button.

6. Use Volume Up / Down button to select/highlight the option Yes - Delete All User Data, then press Power button.

7. Wait a bit until it's done resetting.

8. When prompted, press Power button to select Reboot System Now.

9. Follow the on-screen instructions to re-set up the phone; it should work.

Please let me know. Thank you,

Customer: replied 2 years ago.

Hi

I have tried your advice about twenty times but cannot get the

android logo up on the screen

Expert:  Viet - Android Tech replied 2 years ago.

Sorry. Please make sure you have powered off the phone completely first (remove battery ,then reinstall it), then make sure you press those 3 buttons at the same time.
graphic

Please click on the website below and watch the video instructions:

https://www.youtube.com/watch?v=G77QEe-0Wfw#t=82

(starting at the minute 1:22)

Please let me know. Thank you,

Customer: replied 2 years ago.

Hi

I have now wiped everything which is OK but how do I

get back to English from the opening screen ?

Expert:  Viet - Android Tech replied 2 years ago.
Do you mean after wiping, it lets you choose the language, and you chose the wrong language? Thank you
Customer: replied 2 years ago.

No, I have just powered back on after doing a hard reset from

the video and everything is in Chinese

Expert:  Viet - Android Tech replied 2 years ago.

That's strange. After wiping, usually, it lets you choose the language. Can you try following the steps, even though it's in Chinese, go to the website below to watch the English setup, and match them:

http://www.ebay.com/gds/How-to-Set-Up-the-Samsung-Galaxy-S4-for-the-First-Time-/10000000177371112/g.html
or watch video setup:
https://www.youtube.com/watch?v=z4R46HKn6_k#t=73

, then match instructions below for changing language: Watch video at
https://www.youtube.com/watch?v=t2FwWoc73yY

  1. Swipe down from the top of the screen to access the notification tray.
  2. Tap the settings gear icon in the top-right.
  3. Tap the My Device tab at the top.
  4. Tap Language and input under the Input and control subheading near the bottom.
  5. Tap Language at the very top.
  6. Tap the language you’d like to switch to.

Please let me know. Thank you

Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 36854
Experience: Troubleshoot all Android devices, such as tablets, smartphones, etc.
Viet - Android Tech and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

It's ok. I've found the list and am now 'English ' again !

Many thanks for your help.

Regards

Sylvia

Expert:  Viet - Android Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience

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