Hello and thank you for using JustAnswer, my name is ***** ***** I will be helping you with your question today.
It sounds like you've done all the necessary first troubleshooting steps. I would suggest you backup all your data you would like to keep and then do a factory restore on the phone, making it just like the first day you bought it.You can do it like this:
You can also follow this along with this video: https://www.youtube.com/watch?v=e0FVHFg6t2I
Let me know if you have any further questions
Looks like it's worked...thanks
Awesome! You are welcome
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