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ptorres007
ptorres007, Other
Category: Android Devices
Satisfied Customers: 611
Experience:  10 years in the IT industry with certifications.
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When I receive an incoming call on my Nexus 4 I can no longer

Resolved Question:

When I receive an incoming call on my Nexus 4 I can no longer answer it because the green answer button is not displayed. Also, I cannot end a call because the red telephone button is no longer displayed. In a nutshell, my mobile phone is now useless as a phone.
Submitted: 2 years ago.
Category: Android Devices
Expert:  ptorres007 replied 2 years ago.
ptorres007 :

Hello and thank you for using JustAnswer, my name is ***** ***** I will be helping you with your question today.

ptorres007 :

It sounds like you've done all the necessary first troubleshooting steps. I would suggest you backup all your data you would like to keep and then do a factory restore on the phone, making it just like the first day you bought it.

You can do it like this:



  1. Open the Settings menu on your device.

  2. Under "Personal," touch Backup & reset.

  3. Under "Personal data," touch Factory data reset.

  4. Read the information on the screen and touch Reset phone or Reset tablet.

  5. If your device is password ***** you'll be prompted to enter your pattern, PIN, or password.

  6. When prompted, touch Erase everything to erase all data from your device's internal storage.


ptorres007 :

You can also follow this along with this video: https://www.youtube.com/watch?v=e0FVHFg6t2I

ptorres007 :

Let me know if you have any further questions

Customer:

Looks like it's worked...thanks

ptorres007 :

Awesome! You are welcome

ptorres007 :

If you don't any further questions please take a moment to rate with the smileys. Thank you.

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