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Kriptokrit
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service.
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I have forgotten my password ***** download apps to my phone.

Customer Question

I have forgotten my password ***** download apps to my phone. How do I find out what it is or how to access it.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Kriptokrit replied 2 years ago.
Welcome and thanks for your question.
I'm Todd and I will be the expert working with you today to help resolve your problem.

What is the full brand and model name of your cell phone?
Regards,
Todd
Customer: replied 2 years ago.

Did you get the information I am still waiting for an answer

Expert:  Kriptokrit replied 2 years ago.
Hi Marie,
Thank you for your reply.
I didn't get your reply about model of your cell phone?
Customer: replied 2 years ago.

Its a Nokia Lumia

Customer: replied 2 years ago.

Its a Nokia Lumia 520

OS version 8.10.1239.0

do you need the network information or IMEI NUMBER

Expert:  Kriptokrit replied 2 years ago.
Thank you for your reply Marie.
Just to be sure, what is the password ***** are looking for? Nokia account password ***** Microsoft account password?
To be able to download apps you need one of listed account registered on your phone.
Customer: replied 2 years ago.

MICROSOFT ACCOUNT PASSWORD *****

Expert:  Kriptokrit replied 2 years ago.
Thank you.
To reset your Microsoft password ***** follow the steps below:
1. Open the web page below - click here
2. Select "I forgot my password"
3. On the next screen, enter your Microsoft account.
4. Type the characters displayed on the screen and click Next.
5. On the next screen, you’ll be given the option of having a security code sent to your email or phone.
6. Select "Send code"
7. Check your email or text for the code.
If you have problem to reset password ***** please fill the recovery form below - click here
In the Email address text box, enter the email address for the Microsoft account you’re trying to access. In the Contact email address text box, enter available email address for contact. Click Next.
Please don't hesitate to ask if you have any difficulties. I will be happy to help with any follow up questions.
If you have any difficulties or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with more help.
Kind Regards,
Todd
Kriptokrit, Technician
Category: Android Devices
Satisfied Customers: 3073
Experience: Over 6 years of experience in Electronics support service.
Kriptokrit and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

Thanks that seems to have worked

Expert:  Kriptokrit replied 2 years ago.
You're welcome Marie. I'm glad that I could help.
Thank you for using our service and for positive rating.
Best Regards,
Todd

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