Hello Linda! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Have you tried this: If you have any cover on the kindle fire, please remove it for now. Then press & hold the power on/off button on the kindle fire for about 45 seconds, then turn it back on and check.Please let me know. Thank you.
did not work
yes but although it comes back on I still have a screen freeze
Make sure the cover, if there is one, is taken off the kindle fire. Can you charge the kindle fire for bit, then while charging, press & hold the power button for about 60 seconds this time. Thank you.
This did not work
just screen saver
yes I can not proceed from the advert page that comes 0n every thing is frozen
Just a couple of months
I'm sorry, you've gotten a bad one, but don't worry, Amazon will do warranty repair for you; you can click on the website below, then click on the "Contact Us" option at the left, and submit the request:http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200127470In the mean time, you can download and install the Kindle program on your computer for reading books:http://www.amazon.com/gp/help/customer/display.html?nodeId=201245960Or read your books on your computer at the website:https://read.amazon.comPlease let me know if you have any further question. Thank you.