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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 37491
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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kindle fire screen freeze

Resolved Question:

kindle fire screen freeze
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.

Hello Linda! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried this: If you have any cover on the kindle fire, please remove it for now. Then press & hold the power on/off button on the kindle fire for about 45 seconds, then turn it back on and check.

Please let me know. Thank you.

Viet - Android Tech and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

did not work

Expert:  Viet - Android Tech replied 2 years ago.
Sorry, when you try to press & hold the power button for about 45 seconds, does the kindle fire get turned off? Thank you.
Customer: replied 2 years ago.

yes but although it comes back on I still have a screen freeze

Expert:  Viet - Android Tech replied 2 years ago.

Make sure the cover, if there is one, is taken off the kindle fire. Can you charge the kindle fire for bit, then while charging, press & hold the power button for about 60 seconds this time. Thank you.

Customer: replied 2 years ago.

This did not work

Expert:  Viet - Android Tech replied 2 years ago.
Sorry, what is showing on the screen now when you turn off, then turn on? Thank you.
Customer: replied 2 years ago.

just screen saver

Expert:  Viet - Android Tech replied 2 years ago.
Can you slide? And/or can you swipe down from the top in order to go to menu/settings? Thank you.
Customer: replied 2 years ago.

yes I can not proceed from the advert page that comes 0n every thing is frozen

Expert:  Viet - Android Tech replied 2 years ago.
I'm sorry, it looks like the kindle software is corrupted and/or it is hardware issue. How old is the kindle? Thank you.
Customer: replied 2 years ago.

Just a couple of months

Expert:  Viet - Android Tech replied 2 years ago.

I'm sorry, you've gotten a bad one, but don't worry, Amazon will do warranty repair for you; you can click on the website below, then click on the "Contact Us" option at the left, and submit the request:
http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200127470

In the mean time, you can download and install the Kindle program on your computer for reading books:
http://www.amazon.com/gp/help/customer/display.html?nodeId=201245960

Or read your books on your computer at the website:
https://read.amazon.com

Please let me know if you have any further question. Thank you.

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