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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 2879
Experience:  Award winning Android Developer&part of the CyanogenDev team
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i reciently bought a Kindle tablet, i cannot get google page

Customer Question

i reciently bought a Kindle tablet, i cannot get google page or emails, please could you help? H ilary Spate.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.

Hello Hilary! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

What is the brand/model of your Internet/wireless modem/router device?

Have you gone through the setup when turning on the kindle tablet?

Can you go to the Wi-Fi setting on the kindle, and connect to your wireless network name?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Yes.

Expert:  Viet - Android Tech replied 2 years ago.

I'm sorry; please answer all my questions:

1. Is there any error or message?

2. What is the brand/model of your Internet/wireless modem/router device?

3. Have you gone through the setup when turning on the kindle tablet?

4. Can you go to the Wi-Fi setting on the kindle, and connect to your wireless network name?

5. Are you having issue with your kindle tablet or with your computer?

Please reply at the box below. Thank you

Customer: replied 2 years ago.

Only with my Android Tablet. My home computer is fine I am using my home computer now.

Expert:  Viet - Android Tech replied 2 years ago.
1. What is the brand/model of your Internet/wireless modem/router device?.

2. On your tablet, please go to Wi-Fi setting, then let me know what you see there?

Thank you.
Customer: replied 2 years ago.

I have Sky router but the issue is with my new Tablet.

Expert:  Viet - Android Tech replied 2 years ago.
Yes, I know, but your new kindle tablet needs to use the router's wireless Internet connection. On the tablet, can you go to menu/setting, then go to Wi-Fi option? Thank you
Customer: replied 2 years ago.

All i keep getting is BT adver

Expert:  Viet - Android Tech replied 2 years ago.
Press & hold the power on/off button on the tablet for about 25 seconds, then turn it back on, then what do you see? Are you able to go to menu/settings? thank you.
Customer: replied 2 years ago.

Problem with securitycertificatefor the site

Expert:  Viet - Android Tech replied 2 years ago.
Are you able to go to any other website on the tablet, such as yahoo.com? Thank you.
Customer: replied 2 years ago.

I shall try now.

Expert:  Viet - Android Tech replied 2 years ago.
OK, please try now, thank you.
Customer: replied 2 years ago.

I cant get wyfi option When i began i turned on whyfi but cant find it now.

Expert:  Viet - Android Tech replied 2 years ago.
Swipe down from the top, then tap on Wireless and make sure Wi-Fi is on, then connect to your wireless network name. Please let me know. Thank you.
Customer: replied 2 years ago.

No luck so far.

Expert:  Viet - Android Tech replied 2 years ago.

Did you do this:

1. Press & hold power on/off button for about 30 seconds.
2. Turn on kindle.
3. Swipe down from the top.
4. Tap on Wireless (or Wi-Fi)
5. Make sure Wi-Fi is turned on.
6. Do you see a list of network name(s)?

When you are available, please reply back at the box below to continue. Thank you,

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