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carlday1
carlday1, Engineer
Category: Android Devices
Satisfied Customers: 329
Experience:  Self Employed Electronic Engineer
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my 9 year old daughter has forgotten her pattern to unlock

Customer Question

my 9 year old daughter has forgotten her pattern to unlock her screen on her xperia model d2005 is there any way I can help her out with this
Submitted: 2 years ago.
Category: Android Devices
Expert:  carlday1 replied 2 years ago.
HI,
Thank you for using Just Answer my name is ***** ***** I will help with your question. You are able to recover the phone there are several ways to do it they do depend on if you have a registered google account or have setup a security question. If these fail you can restore the phone using the computer.
Method 1
To reset the screen unlock pattern by answering a security question:
If entering the incorrect screen unlock pattern five times, wait for 30 seconds and then tap Forgot pattern?.
Tap Answer question > Next.
Enter the answer for the security question.
Tap Unlock.
Method 2
To reset the screen unlock pattern by entering Google account details:
Tap Enter Google accounts details > Next.
Tap the Username field and enter the phone registered Google™ account username.
Tap the Password ***** and enter the phone registered Google™ account password.
Tap Unlock.
Method 3 HARD RESET ALL DATA WILL BE LOST
To repair the phone software:
On the computer: Open PC Companion 2.0.
In the Support Zone application, click Start > Repair and follow the instructions on the screen.
To carry out a hard reset you will need the pc companion software for your phone from the sony website.
http://support.sonymobile.com/gb/tools/pc-companion/