How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Android Tech Your Own Question

Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 35792
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
30037186
Type Your Android Devices Question Here...
Viet - Android Tech is online now

Need to remove Trojan porncheck.com fake FBI warning

Resolved Question:

Need to remove Trojan porncheck.com fake FBI warning
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the model of your device?

Does this issue occur only when using the Internet / Browser app? Or does it appear everywhere?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Samsung galaxy s4 have been locked out of phone. Luckily have another uncompromised phone

Expert:  Viet - Android Tech replied 2 years ago.
What happens when you go to Safe mode? Thank you
Customer: replied 2 years ago.

Can go to safe mode. What should I uninstall?

Expert:  Viet - Android Tech replied 2 years ago.
In Safe mode, go to Apps -> Settings -> Application manager, then do you see any bad app or app you do not recognize in the DOWNLOADED section? Thank you.
Customer: replied 2 years ago.

Don't know which app to uninstall

Expert:  Viet - Android Tech replied 2 years ago.
Please list all the app names in the DOWNLOADED section, so I can check for you. Thank you.
Customer: replied 2 years ago.

2 battery

All share cast dangle s/w update

Amazon Kindle

Amazon music

Ant+ plugins service

Audible

Beaming service

Brilliant lantern

Google search

Candy crush saga

Chrome

Cloud

C

Expert:  Viet - Android Tech replied 2 years ago.
Are you sure you are in the DOWNLOADED section? When you are in Application manager make sure you are not in the section ALL or section RUNNING, but make sure you are in the section DOWNLOADED.

And/or can you try this first, in the ALL section in Application manager, scroll down, then tap on the Internet item (or Browser item), then clear data/cache. Then turn off phone, then restart normally, then check. Please let me know. Thank you
Customer: replied 2 years ago.

Porncheckorg.com is still there

Expert:  Viet - Android Tech replied 2 years ago.
So when you turn on the phone, it shows the virus right away when it's on? Can you do a factory reset o nthe phone? Thank you
Customer: replied 2 years ago.

Did factory reset. Everything will be ok now thanks

Expert:  Viet - Android Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Happy holidays! Thank you very much for your patience
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 35792
Experience: Troubleshoot all Android devices, such as tablets, smartphones, etc.
Viet - Android Tech and other Android Devices Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
< Previous | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    486
    Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
  • http://ww2.justanswer.com/uploads/FB/fbox/2011-10-19_194738_112500153001.64x64.jpg fbox's Avatar

    fbox

    Engineer

    Satisfied Customers:

    69
    Experience in game, phone, android development and usage.
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    41
    I've owned android devices and tablets for years and understand how the work.
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    33
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Android Tech

    Satisfied Customers:

    17
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/WE/WebGuy101/2012-2-7_55533_browneyes500x500.64x64.jpg WebGuy101's Avatar

    WebGuy101

    Customer Service

    Satisfied Customers:

    15
    Android user from the beginning. Own several Android devices