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Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
what is the make and model number of the tablet you are having problem with?
Toshiba Excite Pure AT10-A-104
push and hold down the power button on the tablet for 10 seconds
it must shut down after 10 seconds of holding down the power button
wiat for 3 mins after the shutdown and then power on the tab
i am sorry i didnt understand
okay I will try that. I did hold for 10 secs. yesterday but did not wait 3 mins.
you must be sure that the power is shut down completely
then you wait for 3 mins before turning it back on.
Is that before I hold for 10 secs
did you shut it down by holding it down for 10 seconds
now wait for few mins before you turn it back on.
I am doing it again
I think I had two many apps on at one time - how do I cancel an app to avoid this?
go to the setting
look for app under device
Screen is still locked!
in this case you will have to restore it to the factory default
There is a croos in a white patch
the screen is not locked it must be locked due to password ***** pattern screen
will have to restore it to the factory default
So how do I clear that?
this will erase any personal data you have
if you are ready i can give you the steps to follow
Really have not much so it doesn't matter.
turn off the tab again
by holding down the power button
For 10 secs?
wait for 20 seconds after that hold down the volume down arrow and while holding it down push and hold down the power button
when you see an android robot then you release the buttons
if it doesnt work try the up volume button if the down volume doesnt work.
Is the volume button one with a pli=us and minus
volume up is + and volume down is minus
Have tried both those on the up an android appeared
Powered up but screen will not move
did you shut down the power while you tried holding down the button combinations
did that again and an android appeared right away now what?
do you see it has a list
use the volume down button to scroll and highlight the option factory reset
Do I click on the android
do you have the android robo picture
yes with alittle box and an arrow
do you see some option written in there just below the robo
you have to look for factory reset option and select it with using the - key
once it is slected press the + button it will then execute the process
No option and cant get it back just now.
i have just tried on my tab and i get the options
let me see if i can find a video for you to watch and then try.
watch the video dont be confused with the model number the steps are the same
The android wont stay to do anything with it.
is the tablet less then one year old?
Yes bought June.
it can be an android corruption however if you are not getting the steps to select then the android must be taken to a toshiba service centre and they will connect it with there service computer and wil reinsall the operating system.
if you can tell me the area you live i can search for a closest service center where you can carry the tab and you will not be charged and fee as its under warranty.
Sorry BD10 8 DF
give me a moment
Bradford, West Yorkshire is that correct?
give me a moment i am working on it
Yes - tell me how to cancel app without losinf it.
are you able to get into the tab
I have just got screen back! but tell me where a centre is and how to take an app off so I don't bung it up again`
now look for a settings icon
and touch to open it
look for "Device"
under that you will see Apps touch on it
you will see a list of apps installed
touch one by one to remove it the ones you do not need
no toshiba app should be removed
go into the security tab to disable the lock after you complete the app removal.
is there anything else i may assist you with?