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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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Good afternoon I purchased a Samsung Tab 3 as an xmas present,unfortunatley

Resolved Question:

Good afternoon I purchased a Samsung Tab 3 as an xmas present,unfortunatley the person who it was for scratched which may be a security number off by mistake.
This has resulted in that she cannot use her Tab could you help please.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.
Hello, and thanks for your question. My name is ***** ***** I will help you today.
We can do a Factory Reset and you can use it as if it is a new tablet.
Press Power button for 2-3 seconds and select Power off.
Press and hold the Volume Up and Power buttons at the same time.
When logo appears on the screen release the Power button and continue press the Volume Up button.
Select wipe data/factory reset. (Volume buttons to go up or down, select with Power button)
Select Yes — delete all user data.
Finally, select Reboot system now.
Your tablet will reboot and go through setup steps.
Setup and download your apps again from Google Play Store.
Please reply back if you have issues or questions. Otherwise, kindly rate my answer so I can get credit. Thank you!
Nick
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