How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Android Tech Your Own Question

Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 36853
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
30037186
Type Your Android Devices Question Here...
Viet - Android Tech is online now

I have a Samsung 3 tablet 8" model SM-T310. In the last few

Resolved Question:

I have a Samsung 3 tablet 8" model SM-T310. In the last few days, when I turn on the Internet app, most of website texts are obliterated by coloured compressed lines (a bit like bar-codes). This also happens when I go onto most visited sites page. This does not happen when I go onto Google. Have you come across this before and is there anything I can do?
Thank you.
Jenny Wootton
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.

Hello Jenny! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried to clear data/chase for the Internet app, then check?

And/or have you tried another Internet browser app, such as Chrome?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Google Chrome seems fine. Sorry but not sure how to clear data/chase for Internet app.

Expert:  Viet - Android Tech replied 2 years ago.
Please restart the tablet, then go to Settings -> (Applications) -> Application manager
, then while in Application manager, swipe from right to left until you get the ALL option
, then scroll down
, then tap on the Internet app item there
, then clear data/cache there
, then open the Internet app and check.

Please let me know. Thank you.
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 36853
Experience: Troubleshoot all Android devices, such as tablets, smartphones, etc.
Viet - Android Tech and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

Have done as requested and tapped Internet app but just same.

Expert:  Viet - Android Tech replied 2 years ago.
I'm sorry, were you able to clear data on the Internet app? Thank you.
Customer: replied 2 years ago.

Have cleared Cache and it says 0.00B but when I go back into Internet app all lines are still there.

Expert:  Viet - Android Tech replied 2 years ago.
Did you use the option Clear data also (not just Clear cache)? Thank you.
Customer: replied 2 years ago.

No because I assumed the Clear Data box referred to the Storage info above. In my Cache section there is only a box saying Clear cache.

Expert:  Viet - Android Tech replied 2 years ago.
Please just follow my steps:
- Restart the tablet, then go to Settings -> (Applications) -> Application manager
, then while in Application manager, swipe from right to left until you get the ALL option
, then scroll down
, then tap on the Internet app item there
, then tap on Clear data and confirm
, then open Internet app and check. Thank you.
Customer: replied 2 years ago.

Yes, thank you Viet. It has worked. Many thanks. Jenny

Expert:  Viet - Android Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Thank you very much for your patience.
Customer: replied 2 years ago.

Thanks a lot. All seems well now. Happy New Year,

Expert:  Viet - Android Tech replied 2 years ago.
You're welcome. Happy New Year! Thank you.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
  • http://ww2.justanswer.co.uk/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    486
    Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
  • http://ww2.justanswer.co.uk/uploads/FB/fbox/2011-10-19_194738_112500153001.64x64.jpg fbox's Avatar

    fbox

    Engineer

    Satisfied Customers:

    69
    Experience in game, phone, android development and usage.
  • http://ww2.justanswer.co.uk/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    41
    I've owned android devices and tablets for years and understand how the work.
  • http://ww2.justanswer.co.uk/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    33
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.co.uk/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Android Tech

    Satisfied Customers:

    17
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.co.uk/uploads/WE/WebGuy101/2012-2-7_55533_browneyes500x500.64x64.jpg WebGuy101's Avatar

    WebGuy101

    Customer Service

    Satisfied Customers:

    15
    Android user from the beginning. Own several Android devices
 
 
 

Related Android Devices Questions