How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 38211
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
30037186
Type Your Android Devices Question Here...
Viet - Android Tech is online now

I have a Samsung 3 tablet 8" model SM-T310. In the last few

Resolved Question:

I have a Samsung 3 tablet 8" model SM-T310. In the last few days, when I turn on the Internet app, most of website texts are obliterated by coloured compressed lines (a bit like bar-codes). This also happens when I go onto most visited sites page. This does not happen when I go onto Google. Have you come across this before and is there anything I can do?
Thank you.
Jenny Wootton
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.

Hello Jenny! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Have you tried to clear data/chase for the Internet app, then check?

And/or have you tried another Internet browser app, such as Chrome?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Google Chrome seems fine. Sorry but not sure how to clear data/chase for Internet app.

Expert:  Viet - Android Tech replied 2 years ago.
Please restart the tablet, then go to Settings -> (Applications) -> Application manager
, then while in Application manager, swipe from right to left until you get the ALL option
, then scroll down
, then tap on the Internet app item there
, then clear data/cache there
, then open the Internet app and check.

Please let me know. Thank you.
Viet - Android Tech and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

Have done as requested and tapped Internet app but just same.

Expert:  Viet - Android Tech replied 2 years ago.
I'm sorry, were you able to clear data on the Internet app? Thank you.
Customer: replied 2 years ago.

Have cleared Cache and it says 0.00B but when I go back into Internet app all lines are still there.

Expert:  Viet - Android Tech replied 2 years ago.
Did you use the option Clear data also (not just Clear cache)? Thank you.
Customer: replied 2 years ago.

No because I assumed the Clear Data box referred to the Storage info above. In my Cache section there is only a box saying Clear cache.

Expert:  Viet - Android Tech replied 2 years ago.
Please just follow my steps:
- Restart the tablet, then go to Settings -> (Applications) -> Application manager
, then while in Application manager, swipe from right to left until you get the ALL option
, then scroll down
, then tap on the Internet app item there
, then tap on Clear data and confirm
, then open Internet app and check. Thank you.
Customer: replied 2 years ago.

Yes, thank you Viet. It has worked. Many thanks. Jenny

Expert:  Viet - Android Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Thank you very much for your patience.
Customer: replied 2 years ago.

Thanks a lot. All seems well now. Happy New Year,

Expert:  Viet - Android Tech replied 2 years ago.
You're welcome. Happy New Year! Thank you.