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Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 36832
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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how much is the charge to remove and keep my device protected

Resolved Question:

how much is the charge to remove and keep my device protected against porncheckorg.com/5/4 ? And why would my security not keep this from happening this just popped on my device? Thanks..
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. This usually happens when you download a bad app or go to a bad website / link.

What is your security?

What's the model of your device?

Does this issue occur when you open the internet app (or browser app or web app)?

Or does it happen everywhere?

Are you able to go t Settings on the device?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

I have a HTC One

Not sure about security

internet explorer is pops up as I said

has not happened before

I cant use internet explorer now

yes I can go to settings

Thanks...

Expert:  Viet - Android Tech replied 2 years ago.

You're welcome. Just like a computer, you would need to install an antivirus/security program on the phone; I can provide you a free one. But first, let's try fixing the virus issue. Can you go to Settings, then Application / Application manager, then can you swipe from right to left a few times as needed in order to see the tab ALL? Please let me know. Thank you.

Customer: replied 2 years ago.

I am in settings but dont see application mgr?

Expert:  Viet - Android Tech replied 2 years ago.
In settings, do you see Apps? If yes, can you tap on Apps, then can you swipe from right to left a few times as needed in order to see the tab ALL? Please let me know. Thank you.
Customer: replied 2 years ago.

ok all tab

Expert:  Viet - Android Tech replied 2 years ago.

Great. In the ALL tab, can you scroll down

, then tap on the Internet app

, then Clear data / Clear cache

, then restart the phone

, then check Internet.

Please let me know. Thank you,
Customer: replied 2 years ago.

I restarted and went to internet explorer and google popped up

Expert:  Viet - Android Tech replied 2 years ago.
That means it's working now right? Thank you.
Customer: replied 2 years ago.

Yes seems too, thanks...

Expert:  Viet - Android Tech replied 2 years ago.

You're welcome. Great. Now to protect your phone, go to Play Store

, then type/search for Lookout

, then download and install the app Lookout Security & Antivirus

, don't pay anything for that app; just use its free feature only

; the Lookout app is for protecting your phone from malwares/viruses

Please let me know. Thank you.

Customer: replied 2 years ago.

I have lookout app on the phone didnt know it was not activated thanks...

Expert:  Viet - Android Tech replied 2 years ago.

You're welcome. OK, go to Play Store -> My Apps, and if there is new update for Lookout, then update it. Then open Lookout to confirm it's running. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Happy New Year! Thank you very much for your patience

Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 36832
Experience: Troubleshoot all Android devices, such as tablets, smartphones, etc.
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