I have a HTC One
Not sure about security
internet explorer is pops up as I said
has not happened before
I cant use internet explorer now
yes I can go to settings
You're welcome. Just like a computer, you would need to install an antivirus/security program on the phone; I can provide you a free one. But first, let's try fixing the virus issue. Can you go to Settings, then Application / Application manager, then can you swipe from right to left a few times as needed in order to see the tab ALL? Please let me know. Thank you.
I am in settings but dont see application mgr?
ok all tab
Great. In the ALL tab, can you scroll down
, then tap on the Internet app
, then Clear data / Clear cache
, then restart the phone
, then check Internet.
I restarted and went to internet explorer and google popped up
Yes seems too, thanks...
You're welcome. Great. Now to protect your phone, go to Play Store
, then type/search for Lookout
, then download and install the app Lookout Security & Antivirus
, don't pay anything for that app; just use its free feature only
; the Lookout app is for protecting your phone from malwares/viruses
Please let me know. Thank you.
I have lookout app on the phone didnt know it was not activated thanks...
You're welcome. OK, go to Play Store -> My Apps, and if there is new update for Lookout, then update it. Then open Lookout to confirm it's running. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Happy New Year! Thank you very much for your patience