How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask carlday1 Your Own Question

carlday1
carlday1, Engineer
Category: Android Devices
Satisfied Customers: 306
Experience:  Self Employed Electronic Engineer
69505510
Type Your Android Devices Question Here...
carlday1 is online now

Hi, I have a samsung s3 LTE and recently we had really bad

Customer Question

Hi, I have a samsung s3 LTE and recently we had really bad weather and since then, only in the street I live, I get a circle with a diaganal line through it where the reception bars should be
Submitted: 1 year ago.
Category: Android Devices
Expert:  carlday1 replied 1 year ago.
HI,
Thank you for using Just Answer my name is ***** ***** I will help with your question.
I think the problem is more likely to be with a transmitter mast local to you rather than your phone. Does anyone else in your house have a problem with their mobiles?
You could try a firmware upgrade on your phone it is best done using a laptop and the samsung kies software.
http://www.samsung.com/uk/support/usefulsoftware/KIES/
Customer: replied 1 year ago.

No one else having this problem and they are all on the same network operator as me

Expert:  carlday1 replied 1 year ago.
I would suggest to try a firmware upgrade to see if it is a firmware issue but if it was I would expect you to have more issues than just at home.
Do you normally get full signal at home?
Customer: replied 1 year ago.

I get three bars normally. I had a signal at 8.30 last night, but not today. I

Customer: replied 1 year ago.

could it be due to the moisture tabs inside?

Expert:  carlday1 replied 1 year ago.
Have the moisture tabs changed colour?
Customer: replied 1 year ago.

they are a

purplish/ off white colour

Expert:  carlday1 replied 1 year ago.
Hi,
Sorry I missed your reply I thing they are fine they normally turn red if the phone has been water/moisture damaged. Did you manage to try a firmware upgrade?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
< Last | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    486
    Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
  • http://ww2.justanswer.com/uploads/FB/fbox/2011-10-19_194738_112500153001.64x64.jpg fbox's Avatar

    fbox

    Engineer

    Satisfied Customers:

    69
    Experience in game, phone, android development and usage.
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    41
    I've owned android devices and tablets for years and understand how the work.
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    33
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Android Tech

    Satisfied Customers:

    17
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/WE/WebGuy101/2012-2-7_55533_browneyes500x500.64x64.jpg WebGuy101's Avatar

    WebGuy101

    Customer Service

    Satisfied Customers:

    15
    Android user from the beginning. Own several Android devices