Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Please try the followings:
1.) Back up your contacts.
2. Go to Settings -> (Applications) -> Application manager, then swipe from right to left a few times in order to see the ALL option, then tap on the Contacts item, then clear data, then check.
i did,but still same
Sorry, can you please provide me the exact error message?
And was there any change to your phone recently that may have caused the issue?
no,everything was ok,i went sleep,and when i did wake up,its all the time on screen
please provide me the exact error message, such as just android.process or android.process.acore, etc.
Unfortunately,the process android.process.acore has stopped
that show on my phone screen
Thank you. ***** manager, ALL, please select Contacts Storage item this time, then Clear data and check.
Sorry, did you disable any app recently?
no i didn't did anything,at night was working perfect,from morning when wake up that was on screen
In Application manager, ALL, then clear data for Google Contacts Sync and Google Services Framework, then restart the phone and check.
i did everything what did you say but still same
Sorry, does this error "Unfortunately, the process android.process.acore has stopped" only occur when you open Contacts app? Or does it happen any time?
thiss come all the time,i can't do anything,when i click "ok"i can quick press some botton one time and its come again and again
i can even nothing open and its same
I'm sorry, it looks like the phone software is corrupted. Can we reset the phone?
how i can do that?
Go to Settings -> General -> Backup and Reset -> Factory data reset and confirm.
in settings is not "general"
In Settings, scroll up/down, do you see the option "Factory data reset" or something similar?
yes but there ask password,but i forget
Sorry, power off the phone, then with the phone powered off, press at the same time the 3 buttons Volume Up, Home, and Power until the android system recovery menu appears
Great. Now use the Volume Down button to select wipe data/ factory reset, then press Power button
, then use the Volume Down button to select Yes..., then press Power button
, once done, press Power button to reboot
, then it should let you set up the phone
yes its ok now
Great. Do you need anything else for now?
Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the smiley face / service option above, then click on Submit / OK when it shows up. Thank you very much for your patience,
I'm sorry. You've given me a negative rating, but you said "yes its ok now", so that means the phone is working fine now right? Or do you still need help? If yes, please reply back. If no, please re-rate my service below. Thank you.