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Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 35767
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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.i have samsung galaxy s5mini. and on phone screen all the

Resolved Question:

hi.i have samsung galaxy s5mini. and on phone screen all the time come "process android.process is stop" what i can do,how i can take that off??there is just option ok,,when i click "ok"its come again and again.:(
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.
Viet - Android Tech :

Hello! Thank you for your question. I will be assisting you today.

Viet - Android Tech :

I'm sorry about the issue. Please try the followings:

Viet - Android Tech :

1.) Back up your contacts.

Viet - Android Tech :

2. Go to Settings -> (Applications) -> Application manager
, then swipe from right to left a few times in order to see the ALL option
, then tap on the Contacts item, then clear data, then check.

Customer:

i did,but still same

Viet - Android Tech :

Sorry, can you please provide me the exact error message?

Viet - Android Tech :

And was there any change to your phone recently that may have caused the issue?

Customer:

no,everything was ok,i went sleep,and when i did wake up,its all the time on screen

Viet - Android Tech :

please provide me the exact error message, such as just android.process or android.process.acore, etc.

Customer:

Unfortunately,the process android.process.acore has stopped

Customer:

that show on my phone screen

Viet - Android Tech :

Thank you. ***** manager, ALL, please select Contacts Storage item this time, then Clear data and check.

Customer:

still same

Viet - Android Tech :

Sorry, did you disable any app recently?

Customer:

no i didn't did anything,at night was working perfect,from morning when wake up that was on screen

Viet - Android Tech :

In Application manager, ALL, then clear data for Google Contacts Sync and Google Services Framework, then restart the phone and check.

Customer:

i did everything what did you say but still same

Viet - Android Tech :

Sorry, does this error "Unfortunately, the process android.process.acore has stopped" only occur when you open Contacts app? Or does it happen any time?

Customer:

thiss come all the time,i can't do anything,when i click "ok"i can quick press some botton one time and its come again and again

Customer:

i can even nothing open and its same

Viet - Android Tech :

I'm sorry, it looks like the phone software is corrupted. Can we reset the phone?

Customer:

how i can do that?

Viet - Android Tech :

Go to Settings -> General -> Backup and Reset -> Factory data reset and confirm.

Customer:

in settings is not "general"

Viet - Android Tech :

In Settings, scroll up/down, do you see the option "Factory data reset" or something similar?

Customer:

yes but there ask password,but i forget

Viet - Android Tech :

Sorry, power off the phone, then with the phone powered off, press at the same time the 3 buttons Volume Up, Home, and Power until the android system recovery menu appears

Customer:

yes

Customer:

and than??

Viet - Android Tech :

Great. Now use the Volume Down button to select wipe data/ factory reset, then press Power button

Viet - Android Tech :

, then use the Volume Down button to select Yes..., then press Power button

Customer:

i did

Customer:

and now?

Viet - Android Tech :

, once done, press Power button to reboot

Viet - Android Tech :

, then it should let you set up the phone

Customer:

yes its ok now

Viet - Android Tech :

Great. Do you need anything else for now?

Viet - Android Tech :

Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the smiley face / service option above, then click on Submit / OK when it shows up. Thank you very much for your patience,

Viet - Android Tech :

I'm sorry. You've given me a negative rating, but you said "yes its ok now", so that means the phone is working fine now right? Or do you still need help? If yes, please reply back. If no, please re-rate my service below. Thank you.

Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 35767
Experience: Troubleshoot all Android devices, such as tablets, smartphones, etc.
Viet - Android Tech and other Android Devices Specialists are ready to help you

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