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Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 38195
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
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I have a toshiba excite 10 tablet and the tablet is locked

Resolved Question:

I have a toshiba excite 10 tablet and the tablet is locked by some program called What can I do to get rid of it?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.

Hello Robert! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Does this issue only occur when using the Internet (or Browser) app? Are you able to open / use any other app?

What exactly have you tried?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I have tried pressing the off button for 20+ seconds and then turning on the tablet and the problem still exists.

I also looked under settings for the removal of certain apps but I can find nothing that looks familiar.

I fear resetting my tablet because of some other data that I would loose.

Expert:  Viet - Android Tech replied 2 years ago.

Have you tried this: Go to Settings, then Application Manager
, then swipe from right to left a few times as needed in order to see the option ALL
, then scroll down, then select the item Internet (or Browser)
, then clear data / clear cache
, then restart the tablet and check.
Please let me know. Thank you

Viet - Android Tech and other Android Devices Specialists are ready to help you
Customer: replied 2 years ago.

Followed your instructions above and restarted my tablet and it asks me to sign in with my password. I typed in my old password ***** the tablet says I have an invalid password. Do I have to may up a new password ***** how do I do that.

Expert:  Viet - Android Tech replied 2 years ago.
Do you mean you are not able to use the tablet at all now?

What kind of password ***** ***** asking for?

Thank you.
Customer: replied 2 years ago.

No I was wrong. I can use the tablet and it appears that the settings were reverted back to the original settings when I purchased the tablet. It looks like that solution solved the problem and I just have to return my tablet to the settings I originally changed when I purchased the tablet. I can get on the internet with the blocking message showing up.

Expert:  Viet - Android Tech replied 2 years ago.

Great. Only the Internet is reset. Everything else should be working fine now ; everything else should be working the same. Please confirm. Thank you.

Customer: replied 2 years ago.

Everything is working properly including the internet.

Thank You

Expert:  Viet - Android Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience