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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 36526
Experience:  Android Systems Specialist
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, I have a galaxy s4 and downloaded all data onto my pc

Customer Question

,
I have a galaxy s4 and downloaded all data onto my pc on the KIES3 app then deleted all data from the phone and then restored all data from my pc however, I now only have 30 contacts from my original amount of 400.
Can you please instruct me on how to retrieve the remainder of my contacts?
Many thanks
Paul
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
there Paul and welcome
When you did the Restore from within Kies, you can select different dates restores that exists.
Have you checked if there are other dates present? And if so, have you attempted to restore from one of these other dates?
Please let me know.
Thank you
Customer: replied 2 years ago.

Hey Richard, can you please reply to my questions I am finding this website difficult to communicate!!

I just need to know how to retrieve my contacts from Kies3 please

Expert:  Richard replied 2 years ago.
I am replying Paul but you are going to the wrong question.
When you did the Restore from within Kies, you can select different dates restores that exists.
Have you checked if there are other dates present? And if so, have you attempted to restore from one of these other dates?
I can also do these steps , and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) . Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Customer: replied 2 years ago.

Richard i have tried the two saved files but no luck. I was checking again and realised that after i saved the data i then tried to check the contacts but could not ooen it and it allowed me ti save as pdf but still could not ioen it!! Can you tell me how to save the file so i can restore the contacts on my ohone?

Expert:  Richard replied 2 years ago.
Ok, it is not clear what you have done with the contacts, as you would not get a PDF file from it Paul.
Can I offer I connect to your computer and see what has been done and what can be restored.
I am on next 20 minutes, so can you respond to the request?
I think situation is is best.
Let me know please.
Customer: replied 2 years ago.

Yes please what do i need to do to allow you into my system?

Expert:  Richard replied 2 years ago.
Can you accept the request additional service you see on your screen now Paul.
Richard and other Android Devices Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

Ok

ID 4 1 9 9 3 1 5 2 0

Password ***** 8 0 5

Expert:  Richard replied 2 years ago.
Thank you

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