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Nick H.
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience:  Sr. Android Expert, Phone Tablet Repair Shop
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I have an Allwinner A20 tablet with android os 4.2.2 when

Resolved Question:

Hi I have an Allwinner A20 tablet with android os 4.2.2 when I try to download books to the kindle app it responds that download was unsuccessful can you advise a solution
Submitted: 2 years ago.
Category: Android Devices
Expert:  Nick H. replied 2 years ago.
Hello, and thanks for your question. My name is ***** ***** I will help you today.
You have Factory Reset your tablet as well?
After installed the Kindle app, open Kindle app. Log into your account. Go to Cloud section. You see your books but tap each will not download?
Nick
Customer: replied 2 years ago.

Correct even free books that I have " purchased " after re-installimg

Expert:  Nick H. replied 2 years ago.
Thanks for your reply.
That means the issue is on the tablet.
When and where did you purchase your tablet?
On the tablet, go to Settings->About device->Software updates. Is there an update available?
Nick
Customer: replied 2 years ago.

sorry for the delay in replying.

I purchased the tablet from an internet seller approximately 18 months ago.

There are no software updates available.

Expert:  Nick H. replied 2 years ago.
Thanks Robert. Please do a quick reset and test again.
On your tablet, go to Settings->Apps->All (swipe from right to left to go to All list).
Select Kindle app. Tap Force Stop and Clear data.
Go back to All list and select Download Manager. Tap Force Stop and Clear data.
Power off your tablet. Turn it back on.
Open Kindle. Log into your account and try to download the books. See if they will download and open.
Please reply back if this method did not work or you have any questions. Otherwise, kindly rate my answer so I can get credit. Thank you!
Nick
Customer: replied 2 years ago.

Sorry to say still no change .

Message says download unsuccessful network connection required but I am on a network sitting within 6 feet of the hub everything else works ok.

Expert:  Nick H. replied 2 years ago.
Thanks Robert.
Please try this method:
Go to Settings->Wifi. Tap on your home wifi and tap Forget.
Go to Settings->Apps->All.
Select Kindle app. Tap Force Stop and Clear data.
Go back to All list and select Network Settings. Tap Clear data.
Power off your tablet and turn it back on.
Go back to Settings->Wifi. Tap home wifi and connect.
When done, open Kindle. Log in and try to download books.
Please let me know if that worked or not. Thank you!
Nick
Customer: replied 2 years ago.

still no change cannot download any books

Expert:  Nick H. replied 2 years ago.
Thanks Robert.
After all the methods we tried and it did not work, I suspect the issue is with the tablet.
Please try to do a Factory Reset.
Go to Settings->Backup & Reset->Factory data reset->Erase everything->Confirm to reset.
When done, download Kindle app back and see if you can download your books.
If still not working, this issue could be because of the tablet itself not supported by Kindle app.
Please reply back if you have any questions. Otherwise, kindly rate my answer so I can get credit. Thank you!
Nick
Nick H., Android Specialist
Category: Android Devices
Satisfied Customers: 8276
Experience: Sr. Android Expert, Phone Tablet Repair Shop
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