, I am A. Stevens here to help with your question!
Could you tell me what model your android phone is?
So the first thing to try is to perform a factory reset of the phone.
Do you know if you have your phone backed up at this time?
If you are syncing your phone with your Google+ account
It should be backed up
Go to your app drawerFind the settings icon and tap on itscroll down to General tab and tap on it.Select Backup and resetTap on factory data resetRead the warnings and then tap on reset deviceChoose Delete All. This will then reset your phone and restart it.You phone is now reset. You will have to reset it and input the Google account you used to set it up the first time to retrieve all your data from before. Follow the steps set up by the app you used to back up your data, if you also did this.
Can't get pasted the on screan
So is it stuck on the samsung screen?
Press and hold the Volume Up, Home and Power keys, until the Samsung logo appears.Scroll down using Volume Down and choose Wipe Data/Factory Reset, by pressing the Power Key.Scroll down (using the Volume Down key) and choose Yes – delete all user data and confirm with Power Key.Wait phone to reboot.
OK try this:
Any luck with this method?
that great thanks
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