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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 36526
Experience:  Android Systems Specialist
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i have a Samsung galaxy tablet 10.1 The problem i am having

Resolved Question:

i have a Samsung galaxy tablet 10.1 The problem i am having is that recently my e mails have not been displaying properly, most of the categories on the left hand side are missing and any incoming e mails only display once, when i go to the account again they disappear! I suspect that the e mails are in fact still on the tablet but I don't no how to access them. Can you please help?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
can you tell me please, are you using an App you downloaded ? Or the inbuilt email app?
Thank you
Customer: replied 2 years ago.

in built,as far as i can remember

Expert:  Richard replied 2 years ago.
Thank you
First, can you power off the Tablet by holding the power button until you see a menu, and choose power off.
Once odd, power on the Tablet, open the emails and tell me if they now appear please.
Let me know the results please
Customer: replied 2 years ago.

I powered down then back on again, four e mails arrived from yourselves,so I closed the emails opened them again and watched them disapear one by one same as before.

Expert:  Richard replied 2 years ago.
Thanks
It appears the Tablet is doing this to save space.
Can you go to the App Store and download the app
K9 Mail
Install it and set it up email account
Tell me if this app operates correctly email account please.
Let me know the results please
Customer: replied 2 years ago.

sorry was unable to find an app of that name in the galaxy app store.

Expert:  Richard replied 2 years ago.
ok, use a - between K and 9
So k-9 mail
Normally does not matter, but may be ignoring it.
This is the app
https://play.google.com/store/apps/details?id=com.fsck.k9&hl=en
Let me know the results please
Customer: replied 2 years ago.

ok found the app and installed it,no messages on view

Expert:  Richard replied 2 years ago.
ok, did you set up your email account in it?
Can you send an email from within the App?
Customer: replied 2 years ago.

tried sending two e mails, but both are stuck in the out box !

Expert:  Richard replied 2 years ago.
ok, it looks as though the Tablet is corrupt.
Do you have any data you need to save off the Tablet? As we will need to reset it.
Customer: replied 2 years ago.

nothing I cant reload again

Expert:  Richard replied 2 years ago.
Thanks
Can you on the Tablet, go to Settings, found in the Apps Menu.
Choose Privacy.
Choose Factory Data Reset.
Touch the Reset Tablet button.
Touch the Erase Everything button to confirm
Let it complete, then setup the tablet again, add your email account and tell me if it now functions correctly please.
Let me know the results please
Customer: replied 2 years ago.

sorry delay,but having deleted everything on the tablet, I am now unable to re-connect to the wi fi this from my desktop

Expert:  Richard replied 2 years ago.
No problem.
To clarify, you mean you cant connect the Tablet to the wifi?
Customer: replied 2 years ago.

Thats right,it keeps repeating. Authentication error occured.

Expert:  Richard replied 2 years ago.
ok, remove the power from the wifi router and wait 2 minutes.
Plug the power back in, wait 2 minutes then try to connect to the wireless.
If it still fails, it is the password ***** the problem. Where are you getting this from?
Customer: replied 2 years ago.

Ok done all that,plus I have re-set my password ***** the wi-fi and checked that it works. The tablet still wont have it. I use Virginmedea

Expert:  Richard replied 2 years ago.
You mean it still says authentication error?
Customer: replied 2 years ago.

yes that's right

Expert:  Richard replied 2 years ago.
ok, on the tablet, tap on the network and tap Forget.
Then tap on it and connect.
Let me know the results please
Customer: replied 2 years ago.

sorry same result

Expert:  Richard replied 2 years ago.
ok, remove the power from the wireless router and restart the tablet
Then power on the wireless router and try again.
Let me know the results please
Customer: replied 2 years ago.

no change i'm afraid, was wondering if my router is now at fault, though it does seem that would be a rather large coincidence

Expert:  Richard replied 2 years ago.
Or the Tablet,
Are other devices able to connect to the router?
Customer: replied 2 years ago.

no, I can't get my phone to connect either

Expert:  Richard replied 2 years ago.
ok, then it is the router thats faulting.
Or your entering in the wrong password.
Reset the router again and double check the password ***** entering in.
Let me know the results please
Customer: replied 2 years ago.

right, I have been in to the router, changed the password, come out then used the new password ***** go in again,all ok. but no good when I try to connect the tablet

Expert:  Richard replied 2 years ago.
Also on the phone?
Customer: replied 2 years ago.

No luck with the phone either I'm afraid

Expert:  Richard replied 2 years ago.
ok, unless your using the wrong password, the wireless antenna on the router has failed or the internal memory, it is the only reason and can explain the issues you were initially having on the Tablet.
These problems can worsen, and when reinstalling it, if it encountered a faulting component, it would have left it disabled.
From the symptoms your describing, this is most likely and you are going to have to have the router replaced sorry.
Customer: replied 2 years ago.

If in fact it is the router that is the cause of my problems it shouldn't be too big a deal as I am on contract and should get it replaced

Expert:  Richard replied 2 years ago.
Two devices not connecting, and if your sure of the password, then it has to be the router. It is not the firmware as we have reset it twice now, so will be the router faulting.
It is the only logical cause, and once you have it replaced, the devices can connect again and the Tablet will function correctly.
I have though marked the question to never close, so any issues, just let me know please.
Customer: replied 2 years ago.

Thank you very much help, to say nothing of patience,Richard, much appreciated .

Expert:  Richard replied 2 years ago.
Your welcome.
Like I said, let me know if you have problems when you get the router, and you can take a second to rate my service, that would be greatly appreciated.
Thank you
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