How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 35316
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now

I have a Samsung S that Orange tell me Samsung has locked.

Resolved Question:

I have a Samsung S that Orange tell me Samsung has locked. I woulld like to use it again as the current Samsung has barely any phone memory. Have had it 18 months now not very good. Help please
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Samsung do not lock phones so they told you incorrect information.
There are a number of locks on these phones, so I need to know which one you are referring to.
Is it the lock so you can use it on any phone carrier?
Or the screen lock to unlock the screen?
Thank you
Customer: replied 2 years ago.

I mean that I wish to use the Samsung S (old phone) using the SIM from the new one so I can utilise more areas that the old one gives me. So much better than the Galaxy Ace I have now. I want to use the Galaxy S as the phone with my phone number. I have changed the SIM over but cannot get any service to make it work. So NOT the security locks. I am told by Orange 'locked phone' as in cannot use as the handset. Sorry am I being blunt.

Expert:  Richard replied 2 years ago.
No problems Barry, but phone providers lock phones, not Samsung.
Just to clear up, who was the initial provider that this phone was linked to?
Customer: replied 2 years ago.

Orange

Expert:  Richard replied 2 years ago.
ok, now I am telling you also directly what the situation is so don't shoot the messenger.
The phone is still lock to Orange, they are the ones who unlock it. I have no idea why they say Samsung, but phone providers cannot lock phones, they just make them then deliver to a phone provider who then locks it.
Now, you have two options here.
Get Orange to unlock it. If they are being difficult, then you have to purchase an unlock code. This you can get on the below website, as they are authorized to unlock any phones.
http://www.cellunlocker.net/
It's an American company but they unlock any phones from any providers worldwide and are the cheapest.
But this is the situation Barry and what you have to do.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

Thank You Richard - do you want me to tell you what happens - what do I owe you?

Expert:  Richard replied 2 years ago.
That would be nice, just so I know you had no problems Barry
You only pay what you initially put up question, nothing more, and I am compensated when you rate me. If you could do that now, that would be appreciated.
And any issues, let me know
Thank you
Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 35316
Experience: Android Systems Specialist
Richard and other Android Devices Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
< Previous | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    486
    Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
  • http://ww2.justanswer.com/uploads/FB/fbox/2011-10-19_194738_112500153001.64x64.jpg fbox's Avatar

    fbox

    Engineer

    Satisfied Customers:

    69
    Experience in game, phone, android development and usage.
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    41
    I've owned android devices and tablets for years and understand how the work.
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    33
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Android Tech

    Satisfied Customers:

    17
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/WE/WebGuy101/2012-2-7_55533_browneyes500x500.64x64.jpg WebGuy101's Avatar

    WebGuy101

    Customer Service

    Satisfied Customers:

    15
    Android user from the beginning. Own several Android devices
 
 
 

Related Android Devices Questions