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my name is ***** ***** i will be the expert working with you today to fix identify and fix the problem.
yes you will have to do a factory restore to the tab to make it work again
there are two combinations you can try to activate either one will work.
ok then Michelle thanks about Factory reset but how do I do the Reset
press and hold down the up arrow volume key and held it down and then press the power button and keep it held down till you see an android robo on the screen then you release both the keys
you will see reset to factory option in the list
use the down arrow to highlight the reset option and once it is highlighted press the up volume button which acts like select or enter buttom
button i mean
this will take 5 to 10 mins it will restore the tab to the factory setting and you will be able to use is just fine.
if the up volume and power button dont work then try the down volume and the power button combination to launch the reset options.
let me know if you find any problem.
tried the 1st step several times and all that happens is the tablet turns off
you will have to press and hold down the volume up arrow and then press hold the power button
i am attaching a video link carefully watch and follow the steps
Click here to watch video
OK its not Michelle's fault her advise didn't work, but it certainly wasn't worth £20.00. Thanks away I won't be so quick to part with my cash next time.
before rating my answer please let me know if it has worked or not.