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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 36526
Experience:  Android Systems Specialist
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unable to connect samsung s4 to my samsung hd tv to view video

Customer Question

unable to connect samsung s4 to my samsung hd tv to view video from the phone. I am using the necessary samsung cable adapter and HDMI cable. Using HDMI3 port on my tv, but keep getting "No Signal" screen showing. I have also enabled all the settings on my samsung s4 phone that all the forums tell you to do.
Absolutely Puzzled.
Regards
Mick
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the exact cable adapter your using please.
Thank you
Customer: replied 2 years ago.

Hi Richard

the cable adapter is:

Samsung Galaxy Note 2, 3, 4, MHL 2.0 HDMI, HDTV Adapter - ET-HIOFAUW.

Customer: replied 2 years ago.

Hi Richard

Purchased from E-BAY for £22 and its description was:

Genuine Samsung Adapter for Samsung Galaxy Note 11, Note 3,

Note 4, N9000 N9005, MHL HDMI HDTV Adapter ET-H10FAUWEGWW.

Expert:  Richard replied 2 years ago.
Ok, its got to be the one I showed you Mick, the original from Samsumg
And the one you mention is for the Note4, yet you have the S4.
It all doesn't sound right, and its going to be why its not working, as this is a very straight forward process, just plug it into the S4 and TV and thats it.
I advise you get the original from here
Click me to view
Also the product number on yours is not correct, it should be ET-H10FAUWESTA
This is going to be your problem and with the right adapter it will work.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

THANKS RICHARD

I WILL SEND IT BACK TO E-BAY AND GET THE CORRECT ONE

Expert:  Richard replied 2 years ago.
Your welcome.
Its going to work with the correct Adapter Mick, but any problems, just let me know here
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you

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