How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 32130
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now

My wife got given a samsung galaxy tab3.The tablet will switch

Resolved Question:

My wife got given a samsung galaxy tab3.The tablet will switch on,swipe the screen,log to internet and it started to update,after about 3 to 5mins the screen flickered on the left hand side and went blank.If waiting for several mins and pressing the on/off button the screen goes blue,wait about 2hours the screen will reappear,then loss again.The tablet works all the time as indicated by the router internet light flashing,when I got the screen back it appears the updates had been updated.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
First can you tell me please what steps you have already taken to try to solve this?
Thank you
Customer: replied 1 year ago.

Tried to factory reset,I think I have done it as the date has gone back,also took it to Pc world,thought it might be a Battery problem but when I got home I tried to see if it was but the screen does't last long,I think the Battery is OK as the charge bar is holding ok and it seems to work whilst the screen is blank.

Expert:  Richard replied 1 year ago.
Ok, its not the battery, as you will get a different symptom.
It is either the mainboard or the firmware and a reset will confirm this.
When you did the reset, how did you do it and did it take you through the setup of the Tablet again?
Customer: replied 1 year ago.

When I did the reset,I did by pressing the on/off and volume button,no I did not get through the reset,I suspect I will have to try again. Can I do this using the menu on the tablet ?

Expert:  Richard replied 1 year ago.
yes, this was just a restart
The reset will remove all data and return it to new, but this cannot be avoided.
To do this, Navigate to Settings either from the Apps menu, or just by simply pressing on the time to bring up the notifications menu.
Scroll down to the Personal group and press on Back Up and Restore.
Press the Factory Data Reset option.
It will bring up a screen showing all of the accounts synced on the Sevice, press the Reset Device button at the bottom.
You’ll see the final verification screen, press the Delete All button.
The device will restart and boot into the recovery mode to finish the process. You’ll see the Android logo for a few moments, and it will restart again. When this is complete, you’ll be back to the Welcome screen to setup the device
Then complete this. Use the Tablet and if it still has the problem then you know the mainboard is the culprit, which will require the Tablet to be replaced.
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 32130
Experience: Android Systems Specialist
Richard and other Android Devices Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Answers by Eric

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
< Previous | Next >
  • http://ww2.justanswer.com/uploads/NS/nswersyric/2015-7-24_14353_n.64x64.jpg Answers by Eric's Avatar

    Answers by Eric

    Developer

    Satisfied Customers:

    2878
    Award winning Android Developer&part of the CyanogenDev team
  • http://ww2.justanswer.com/uploads/WA/Waitongu2/2011-12-28_13647_1005452800x533.64x64.JPG Waitongu2's Avatar

    Waitongu2

    Technician

    Satisfied Customers:

    486
    Member xda dev Samsung forums, owner 2 Galaxy S Gingerbread Root.
  • http://ww2.justanswer.com/uploads/FB/fbox/2011-10-19_194738_112500153001.64x64.jpg fbox's Avatar

    fbox

    Engineer

    Satisfied Customers:

    69
    Experience in game, phone, android development and usage.
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    41
    I've owned android devices and tablets for years and understand how the work.
  • http://ww2.justanswer.com/uploads/KR/Kriptokrit/2012-2-29_23740_DSjjjjjjC0nnnnnnnnn0695.64x64.JPG Kriptokrit's Avatar

    Kriptokrit

    Technician

    Satisfied Customers:

    33
    Over 6 years of experience in Electronics support service.
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Android Tech

    Satisfied Customers:

    17
    6+ years exp, Electronic Systems Professional Alliance
  • http://ww2.justanswer.com/uploads/WE/WebGuy101/2012-2-7_55533_browneyes500x500.64x64.jpg WebGuy101's Avatar

    WebGuy101

    Customer Service

    Satisfied Customers:

    15
    Android user from the beginning. Own several Android devices