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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 37653
Experience:  Android Systems Specialist
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good morning i have a samsung phone my daughter bought

Customer Question

hello good morning i have a samsung phone my daughter bought me i amstuck in a screen whitch is emergency call i cant get outbecause it has to nave paasword
jours b beadle
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the model of the phone?
Thank you
Customer: replied 2 years ago.

samsung galaxy

y young

Expert:  Richard replied 2 years ago.
Thank you
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the battery from the phone and hold the power button to off for 35 seconds.
Release, then connect the battery and try to turn on the Phone.
Let me know the results please
Thank you