How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 40222
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now

my browser is locked by porncheck virus on my motorola razr.

Customer Question

my browser is locked by porncheck virus on my motorola razr. how do i restart and remove it?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Hold the power button until the phone switches off.
Then switch it on and start the phone.
Once it has started, go to the Google Play store and download and install the app Avast Ransomware Removal
You can see the app here
https://play.google.com/store/apps/details?id=com.avast.android.malwareremoval
Then run it to remove the malware.
Let me know the results please